Evaluating agency acquisition processes
Agencies should proactively seek and use voluntary feedback to improve acquisition processes, but must not review or consider this feedback until after contract award.
Overview
FAR 1.102-3 encourages agencies to actively seek voluntary feedback from interested parties involved in acquisitions to evaluate and improve their acquisition processes. The regulation outlines various methods for collecting feedback, such as surveys and group exchanges, and specifically references the use of standardized preaward and debriefing survey questions available at acquisition.gov/360. Agencies are also encouraged to gather targeted feedback throughout the acquisition lifecycle, including on performance standards and postaward contract administration. Contracting officers are advised to include the provision 52.201-1, "Acquisition 360: Voluntary Survey," in solicitations as per agency procedures. Importantly, any feedback collected must not be reviewed or considered until after contract award, ensuring it does not influence award decisions.