Privacy Policy

Information We Collect

We collect personal data to provide you with a more customized and efficient experience. Depending on how you interact with our Website, the types of information we collect may include:

• Contact Information: Name, email address, phone number, and mailing address.
• Business Information: Company name, size, location, industry, and capabilities.
• Account Information: Username, password, and other details necessary to create or maintain your account on CLEATUS.
• Technical Data: IP address, browser type and version, operating system, device type, and geographic location.
• Usage Data: Data about how you navigate and interact with our Website, including pages viewed, links clicked, and time spent on the site.

Separately, CLEATUS ingests publicly published US government procurement data and re-emits it through the Website and our AI connectors. This includes contract opportunity details, award histories, agency information, and government contact names and emails as published by public government sources. We do not collect this data from you; we surface records that are already public.

How We Use Your Information

We use the information collected for various purposes, ensuring that we provide you with the best possible experience and relevant service offerings. Specifically, we may use your information for the following:

• Service Delivery: To provide, operate, and maintain our services, including generating contract recommendations, writing proposals, and offering consulting assistance through CLEATUS.
• Personalization: To tailor content and recommendations based on your preferences and previous interactions with our platform.
• Communication: To send important notifications, such as service updates, offers, and relevant content based on your preferences.
• Payment Processing: To process subscription payments securely through third-party payment gateways. We do not store your payment information.
• Compliance: To ensure compliance with legal obligations and to protect the security of our platform.
• Analytics and Improvement: To analyze usage trends and improve the functionality, security, and effectiveness of CLEATUS.

Data Storage and Security

We take security seriously and implement a variety of measures to protect the personal data we collect. Data is stored securely on cloud servers located in the United States. We use encryption technologies such as Secure Socket Layer (SSL) for secure transmission of sensitive data.

Only authorized personnel have access to personal data, and we regularly review our security practices to ensure we protect your information from unauthorized access, disclosure, alteration, or destruction.

How We Share Your Information

We value your privacy and will never sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We work with third-party service providers that assist us in delivering and improving our services (e.g., payment processors, analytics providers). These partners are contractually bound to keep your data secure and use it only for authorized purposes.
• Legal Requirements: We may share your data if required to do so by law, such as to comply with legal obligations or to protect the rights and safety of CLEATUS, its users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the business transaction.

AI Assistants and Connectors

When you connect CLEATUS to a third-party AI assistant (such as Claude or ChatGPT) using our official connector, that assistant calls our API on your behalf using an OAuth access token bound to your CLEATUS account and a single workspace you select at the consent step.

Our server-side logs record metadata about each tool call: the tool name invoked, internal user, workspace, and token identifiers, the request outcome, and request latency. When a call fails, we additionally record an error code and a short (maximum 200 character) error description so we can investigate. We do not log the assistant's prompts, the arguments passed to a tool, or the response bodies returned. The data the connector reads or modifies is the same data you can see and modify in the CLEATUS web app — the connector does not collect new categories of personal information.

You can revoke a connector at any time from your CLEATUS account settings, which immediately invalidates the associated access token. Connector-related processing relies on the same categories of service providers described in "How We Share Your Information" above; no new categories of sub-processors are introduced specifically for connector processing.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. After that, your data will be securely deleted or anonymized.

We may retain usage data for a shorter period, unless it is needed to improve security or the functionality of the Service, or if we are legally required to retain such data for a longer period.

Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. Cookies are small files that are placed on your device to store session data, remember user preferences, and track activity across our site.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Website and limit some features of the Service.

Your Rights and Choices

You have control over how your personal information is collected and used. In accordance with the California Consumer Privacy Act (CCPA) and other relevant laws, you have the right to:

• Access and Correction: You may request access to the personal data we hold about you, and you can ask for corrections to any inaccurate information.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in any email or by contacting us directly.
• Data Deletion: You can request that we delete your personal data. We will comply with such requests unless we are legally required to retain the information for certain purposes.

Data Retention and Deletion Requests

If you wish to have your personal data or content removed, you can request this by contacting us at info@cleat.ai. We will process your request promptly and ensure that your data is securely deleted if applicable.

Third-Party Links

Our Website may contain links to external sites or services that are not operated by CLEATUS. We are not responsible for the content or privacy practices of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting a notice on our Website or sending you an email. Your continued use of the Website and Service after such changes will constitute your acknowledgment and acceptance of those changes.

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