22.902
Handling complaints
Agencies must promptly notify contractors in writing of any age nondiscrimination compliance complaints and request corrective action.
Overview
FAR 22.902 outlines the procedures agencies must follow when handling complaints about a contractor’s compliance with the nondiscrimination policy regarding age. When an agency receives a complaint or identifies a potential violation, it is required to notify the contractor, preferably in writing. The notification must clearly state the relevant nondiscrimination policy, inform the contractor that their compliance has been questioned, and request that the contractor take any necessary corrective actions to comply with the policy. This process ensures that contractors are given an opportunity to address and resolve compliance issues before further enforcement actions are considered.
Key Rules
- Written Notification of Complaints
- Agencies must notify contractors in writing (when appropriate) if their compliance with age nondiscrimination policy is questioned.
- Statement of Policy and Request for Action
- The notification must state the applicable policy, indicate the compliance concern, and request corrective action from the contractor.
Responsibilities
- Contracting Officers: Must ensure that contractors are promptly notified of complaints and given a chance to respond and correct any issues.
- Contractors: Must review notifications, understand the policy in question, and take appropriate steps to address and resolve any compliance concerns.
- Agencies: Responsible for documenting complaints, issuing notifications, and monitoring contractor responses.
Practical Implications
- This section exists to provide a fair and transparent process for addressing age discrimination complaints in federal contracting.
- It impacts daily contracting by requiring clear communication and documentation when compliance issues arise.
- Common pitfalls include failing to provide written notice, not clearly stating the policy, or not following up on contractor responses.