Contractor inquiries
Contractors must direct payment-related inquiries to the appropriate office and escalate unresolved issues to the contracting officer, with special support available for small businesses.
Overview
FAR 32.909 outlines the procedures for contractors to follow when they have inquiries regarding payment issues, such as delinquent payments or disagreements about payment amounts or timing. It specifies the appropriate points of contact for different types of payment-related questions and provides additional resources for small business concerns. The section ensures that contractors know how to escalate payment issues and where to seek assistance, particularly under the Prompt Payment Act framework.
Key Rules
- Delinquent Payments
- Contractors should direct questions about overdue payments to the designated billing or payment office.
- Payment Disagreements
- Disputes over payment amounts or timing must be referred to the contracting officer, who is responsible for coordinating with relevant offices to resolve the issue.
- Small Business Assistance
- Small businesses can seek help from the agency’s local small business specialist or the Office of Small and Disadvantaged Business Utilization for payment issues, interest penalties, and Prompt Payment Act information.
Responsibilities
- Contracting Officers: Must coordinate and resolve payment disagreements, consulting other offices as needed.
- Contractors: Must direct inquiries to the correct office and follow escalation procedures for payment issues.
- Agencies: Should provide access to small business specialists and ensure proper resolution channels are available.
Practical Implications
- This section exists to streamline the resolution of payment issues and ensure contractors, especially small businesses, have clear avenues for assistance.
- It impacts daily operations by clarifying whom to contact for payment problems, reducing confusion and delays.
- Common pitfalls include misdirecting inquiries or failing to escalate unresolved payment issues appropriately.