QASP (Quality Assurance Surveillance Plan)

What is QASP (Quality Assurance Surveillance Plan)?

The Quality Assurance Surveillance Plan (QASP) is a crucial document in government contracting. It describes how the government will monitor and evaluate a contractor's performance against the requirements defined in the contract. Essentially, it details the government's strategy for ensuring the contractor delivers acceptable services or products.

Definition

A QASP is a living document that outlines the systematic methods the government will use to assess whether the contractor is meeting the performance standards outlined in the contract’s Performance Work Statement (PWS) or Statement of Work (SOW). It specifies what will be monitored, how monitoring will occur (e.g., random sampling, inspections), when monitoring will take place, and who will be responsible for conducting the surveillance. The QASP is not intended to define the what the contractor must do – that is found in the PWS/SOW. Instead, it establishes the government's means of verifying that the contractor is meeting those pre-defined requirements.

The QASP is required by Federal Acquisition Regulation (FAR) Subpart 46.4, Government Contract Quality Assurance. It provides the objective, measurable, and repeatable procedures needed to evaluate contractor performance and ensure the government receives the expected quality of goods or services. For government contractors, understanding the QASP is crucial because it directly impacts how their work will be evaluated and whether they will receive payment for their services.

Key Points

• Focus on Outcomes: The QASP emphasizes monitoring outcomes and results rather than dictating how the contractor performs the work. It aligns with performance-based contracting principles.
• Risk-Based Approach: The QASP should be tailored to the specific risks associated with the contract. Areas with higher risk or criticality should receive more frequent and intensive surveillance.
• Objective Measurement: The QASP should use objective, measurable metrics to evaluate performance. This reduces subjectivity and ensures fair assessments.
• Transparency and Communication: The QASP should be communicated to the contractor early in the contract lifecycle. Regular communication and feedback based on QASP monitoring are essential for successful contract performance.

Practical Examples

1. Janitorial Services Contract: A QASP for a janitorial services contract might include regular inspections of restrooms and common areas, rated on cleanliness, supply levels, and adherence to schedule. Deficiencies are documented, and the contractor is given a chance to correct them.
2. IT Support Services Contract: A QASP for an IT support contract might monitor help desk response times, resolution rates, and customer satisfaction scores. Automated tools may be used to track these metrics.
3. Construction Contract: A QASP for a construction contract might include inspections of work in progress to ensure compliance with building codes and specifications. It might also include testing of materials and equipment.