This Government Contract opportunity from Texas was posted on May 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Tier 3 Help Desk and Incident Response Support

Closed

State & Local

Submission Closed05/22/2026, 04:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Department of Veterans Affairs

POSTED

1 day ago

DEADLINE

in 21 days

AI Contract Overview

The contract requires the provision of continuous Tier 3 technical support for the Labware system, ensuring incidents are promptly triaged, escalated, and resolved with thorough tracking. Two dedicated personnel will be on standby at all times to manage and respond to system issues, guaranteeing round-the-clock availability. This support role is critical to maintaining the functionality and reliability of the Labware system for the Department of State Health Services in Texas. Set to be awarded as a subcontract, the contract falls under NAICS code 541519, which pertains to specialized computer-related services. The solicitation was posted on May 8, 2026, with a response deadline of May 22, 2026. Although specific location details for performance and points of contact are not provided, the contract supports the Department’s operational continuity and incident response capabilities in the healthcare sector.

General Info

Provide 24/7 Tier 3 Labware system support with two dedicated staff for Texas Health Services.

Agency

Texas → Department of State Health Services

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

TX, US

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PhaseClosed

PostedMay 8

subcontract

Response DeadlineMay 22

Deadline has passed

Submission Closed

05/22/2026, 04:30:00 PM UTC

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Organization & Contact Information

AgencyTexas → Department of State Health Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Department of State Health Services

Office AddressN/A

ContactsNo contact information available

Full Description

Deliver round-the-clock technical support for Labware system incidents, including triage, escalation, and resolution tracking with two designated personnel on standby.