Behavioral Health and Member Satisfaction Survey Review

The contract seeks a contractor to analyze behavioral health member satisfaction surveys and associated data to evaluate the quality of care, access to services, and overall patient experience within Medicaid managed care organizations in Mississippi. The work involves examining survey responses and related metrics to identify trends, gaps, and areas for improvement in behavioral health service delivery, with the goal of enhancing outcomes and member satisfaction under the state’s Medicaid program. The contractor will be expected to provide actionable insights grounded in data analysis to support quality improvement initiatives and compliance with state and federal standards. The opportunity is posted as a subcontract under NAICS code 541690, with a deadline for responses set for September 18, 2026, and the solicitation was made available on July 31, 2026. The Mississippi Division of Medicaid is the contracting agency, and performance of the work is expected to be directed at supporting state-level oversight of Medicaid managed care arrangements. While the specific location for performance is not defined, the analysis will focus exclusively on data from Mississippi’s Medicaid beneficiaries and the managed care organizations serving them, with results intended to inform policy, contracting, and service delivery enhancements within the state’s behavioral health system.