Cloud-Based PSA & Business Management Solution (Vorex)

The contract seeks a vendor to provide and manage a cloud-based Professional Services Automation platform named Vorex, designed to streamline service ticketing, project management, and financial tracking for the New Orleans Regional Transit Authority. The solution must include full integration with existing systems, comprehensive user training, and ongoing technical support to ensure seamless adoption and sustained operational efficacy. The platform will serve as the central hub for managing day-to-day service operations, resource allocation, and fiscal accountability across the agency’s service delivery functions. The solicitation is structured as a subcontract under NAICS code 511210, with a response deadline of August 10, 2026, and a posted date of July 10, 2026. The contracting entity is the Louisiana agency overseeing the New Orleans Regional Transit Authority, and the place of performance is tied to the authority’s operational jurisdiction. While specific location details and point of contact information are not provided, all deliverables are expected to align with the agency’s need for a scalable, secure, and fully supported cloud-based business management solution that enhances transparency, efficiency, and service quality in public transit operations.