Customer Service Operations (CS-Ops)

This contract supports the Immigration and Customs Enforcement (ICE) Office of Financial Management in enhancing the efficiency and effectiveness of Customer Service Operations. The primary goal is to provide superior service to Department of Homeland Security customer components, internal ICE clients, and ICE leadership, ensuring compliance with relevant laws, regulations, and policies. Key activities include producing accurate and insightful reports, studies, and analyses, fostering an enhanced reputation through timely and quality deliverables, and promoting proactive collaboration and communication with stakeholders. The contract aims to ensure resilience and adaptability by implementing thoughtful planning to mitigate impacts of unforeseen events on program stakeholders. Set within the Washington, D.C. area and designated for small business participation, this effort emphasizes delivering innovation and clear communication to meet stakeholder needs. The solicitation number associated with this forecast is F2026073040, and it falls under NAICS code 541611. Points of contact include Valerie Phillips, Kenneth Thoms, and Samuel Thompson, who serves as the Small Business Specialist. Overall, the contract seeks to solidify effective customer service operations within ICE’s financial management framework while maintaining high standards and responsiveness to internal and external requirements.