This Government Contract opportunity from Department Of Defense was posted on May 14, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service Request Automation (LCNC Platform Integration)

Closed

Federal

Submission Closed05/22/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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Navsup Flt Logistics Ctr Norfolk

POSTED

1 day ago

DEADLINE

in about 1 month

AI Contract Overview

The contract focuses on designing and deploying automated workflows to streamline customer intake, service request processing, and service level agreement (SLA) tracking by leveraging low-code/no-code (LCNC) platforms such as ServiceNow, Microsoft Power Platform, or Salesforce. The scope includes development of self-service portals and dynamic service catalogs to enhance user experience and operational efficiency. The initiative aims to improve responsiveness and accuracy in handling service requests within the Department of Defense. This subcontract opportunity, identified under NAICS code 541519, was posted on May 14, 2026, with a response deadline of May 22, 2026. The place of performance is Rock Island. The contract is issued by the Department of Defense through the W6QK Acc-ri agency. The project underscores the importance of integrating advanced automation tools within established platforms to support critical service operations and SLA management effectively.

General Info

Design and deploy automated workflows using LCNC platforms to enhance DoD service request processing.

Agency

Department Of Defense → W6QK Acc-riView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Rock Island, IL, USA

Set-Aside

NONE

Documents

This scope was carved out of ECMA_26-01.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Call for Solutions - Horizon - Customer Engagement and Digital Services Oversight

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedMay 14

subcontract

Response DeadlineMay 22

Deadline has passed

Submission Closed

05/22/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → W6QK Acc-ri

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → W6QK Acc-ri

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Design and deploy automated workflows for customer intake, service request processing, and SLA tracking using LCNC platforms such as ServiceNow, Microsoft Power Platform, or Salesforce, including self-service portals and dynamic service catalogs.