Customized Customer Service Training Curriculum Development

Sacramento County is seeking a vendor to design and develop a customized training curriculum for its Development Review Team, aligned with the Four Pillars of Customer Service. The project involves creating comprehensive learning objectives, detailed module outlines, and all associated training materials tailored to the team’s specific roles and responsibilities. The curriculum must be practical, actionable, and directly applicable to daily interactions within the county’s development review processes. The contract is structured as a subcontract with a NAICS code of 611430, indicating it falls under educational support services. The solicitation was posted on May 11, 2026, with responses due by May 21, 2026. The work will be performed in California under the oversight of the County Executive office, though specific location details are not provided. The procurement is not subject to a set-aside designation, and all materials developed must meet the county’s standards for effectiveness and relevance to frontline service delivery.