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Data Analytics & Passenger Engagement Reporting

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract focuses on the development of dashboards and reports to analyze user interactions with a digital assistant, aiming to measure engagement levels, user satisfaction, and service gaps within the Port of Seattle’s customer service operations. The work will involve collecting and interpreting data from digital interactions to identify trends, pinpoint areas where service falls short, and provide actionable insights to improve the overall passenger experience. This effort is designed to support data-driven decision-making by transforming raw interaction data into clear, visual, and operational reports that can guide enhancements to the digital assistant’s functionality and responsiveness. The solicitation is classified as a subcontract under NAICS code 541611, indicating that the work involves management, scientific, and technical consulting services related to data analytics. It was posted on July 24, 2026, and is tied directly to the Port of Seattle’s Customer Service division, though no specific location or point of contact is provided. The project’s success will depend on the contractor’s ability to deliver intuitive, real-time analytics tools that enable ongoing monitoring and improvement of the digital assistant’s performance, ultimately leading to more efficient customer service and higher passenger satisfaction across Port of Seattle digital channels.

General Info

Develop dashboards to analyze digital assistant interactions and improve Port of Seattle customer service through data-driven insights.

Agency

Port of Seattle → Customer Service

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedJul 24

subcontract

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Organization & Contact Information

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AgencyPort of Seattle → Customer Service

ContactsNo contacts available

OfficeN/A

Organization / Agency

Port of Seattle → Customer Service

Office AddressN/A

ContactsNo contact information available

Full Description

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Development of dashboards and reports to analyze user interactions with the digital assistant, measuring engagement, satisfaction, and service gaps.

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