Emergency Communications Division (ECD) Modernization and Operations and Maintenance

The contract aims to modernize a legacy telecommunications platform to enhance the delivery of priority services supporting CISA’s mission to protect the nation’s critical cyber and physical infrastructure. This effort focuses on transitioning existing systems to cloud-native architectures and Software as a Service models, ensuring improved efficiency, scalability, and resilience. The modernized infrastructure will enable more effective risk analysis, infrastructure assessment, and policy formulation by providing timely, accurate data to DHS and public and private sector stakeholders. The work will include ongoing operations and maintenance activities such as cloud system administration, information assurance, certification and accreditation, software patching, configuration management, user support, data backup and recovery, and performance monitoring, all tailored specifically to mission-critical applications and excluding general enterprise IT functions. This procurement is being conducted under the Digital Transformation Support Services Blanket Purchase Agreement and is designated for Women-Owned Small Businesses (WOSB). The place of performance is Arlington, Virginia, and the NAICS code 541512 reflects the focus on computer systems design services. Key points of contact for vendor inquiries include Jennifer Burbage and William Dunlap, while Melody Hinkle serves as the Small Business Specialist. The contract supports CISA’s broader objectives of optimizing resource use and maximizing operational effectiveness through advanced, secure, and responsive digital infrastructure.