Emergency Response and 24/7 Technical Support

The contract requires the provision of 24/7 on-call technical support with a guaranteed four-hour on-site response time for critical emergencies involving system failures or contamination in cooling water systems. This subcontract is issued by the University of North Carolina at Greensboro under the NAICS code 561990, which classifies it as other support services, and is open for responses until August 5, 2026. The scope focuses specifically on rapid emergency intervention to ensure operational continuity and safety, with no set-aside provisions or designated office location specified. Technical responders must be available at all times to address urgent issues that could impact facility integrity or public health, and services must be delivered without delay at the location where the emergency occurs. The solicitation is accessible through the North Carolina eProcurement portal, and interested parties must meet the performance expectations outlined in the technical requirements without additional details provided in the public posting.