This Government Contract opportunity from Florida was posted on May 26, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk / Tier 1 Technical Support

Closed

State & Local

Submission Closed05/29/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

This contract involves providing frontline technical support services specifically for the Q-Flow system users within Florida’s health departments. The scope includes handling ticket triage, assisting users with technical issues, performing password resets, and managing escalation processes to ensure timely resolution. The contract falls under NAICS code 541519, which pertains to other computer-related services. Issued by the Florida Department of Health, this subcontract opportunity was posted on May 26, 2026, with a response deadline of May 29, 2026. It focuses on Tier 1 help desk support, targeting effective user assistance and incident management to maintain smooth operation of the Q-Flow system across multiple locations within the state. The contract emphasizes the need for responsive and efficient technical support to aid health department employees in accessing and utilizing the system.

General Info

Provide Tier 1 technical support for Q-Flow system users in Florida health departments.

Agency

Florida → Department of HealthView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of EXP2623.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Q-Flow System enhancements and maintenance support services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedMay 26

subcontract

Response DeadlineMay 29

Deadline has passed

Submission Closed

05/29/2026, 05:00:00 PM UTC

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Organization & Contact Information

AgencyFlorida → Department of Health

ContactsNo contacts available

OfficeN/A

Organization / Agency

Florida → Department of Health

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Frontline technical support including ticket triage, user assistance, password resets, and escalation management for Q-Flow system users across Florida health departments.