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ICASS Global Customer Satisfaction Survey

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The ICASS Global Customer Satisfaction Survey contract focuses on the end-to-end management of customer satisfaction surveys for the Department of State, encompassing design, global distribution, and analysis of responses both within the United States and internationally. The work is intended to support the agency’s mission by capturing feedback from overseas and domestic stakeholders to improve services and operational effectiveness. This procurement is forecasted under the North American Industry Classification System code 541611, which aligns with management consulting services, and is reserved exclusively for small businesses as defined by the Small Business Administration. Performance of the contract will be centered in Washington, D.C., with activities extending globally to support the Department’s diplomatic and administrative operations. The point of contact for procurement inquiries is Daniel Gaush, reachable via email, while Tyler Sinclair serves as the Small Business Specialist to assist eligible vendors with engagement and compliance. The solicitation has not yet been posted, but interested parties are encouraged to monitor the provided official link for updates ahead of the anticipated release.

General Info

Small business contract for global customer survey management supporting State Department operations, based in Washington, D.C.

Agency

Department of State → GA/AMDView Agency

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

Washington, DC, US

Set-Aside

SBA

Documents

(0)

No documents available

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Timeline

PostedJan 1

forecast

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Organization & Contact Information

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AgencyDepartment of State → GA/AMD

Contacts2 people available

OfficeN/A

Organization / Agency

Department of State → GA/AMD

View Agency Profile

Office AddressN/A

Contacts

Daniel Gaush

contact@example.gov

Tyler SinclairSmall Business Specialist

contact@example.gov

Full Description

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Create, distribute, and evaluate the results of customer satisfaction surveys both domestically and overseas

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