Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, June 24 at 2:00 PM EDT

Register Free →

Get CLEATUSFree Trial

Get CLEATUSFree Trial

Search

Top

Back to Contracts

Incident Resolution and Tier 2/3 Help Desk Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This contract focuses on delivering incident resolution and Tier 2/3 help desk support services aimed at maintaining system availability through effective troubleshooting, root cause analysis, and collaboration with development teams. The work is intended to address incident tickets promptly, ensuring continuity and reliability of IT operations. It is classified under NAICS code 541519, which pertains to other computer-related services. The contract is a subcontract posted by the USCIS Contracting Office, part of the Department of Homeland Security. The services will be performed in Camp Springs, with no specific state or city details beyond the listed location. Although there is no information about set-asides or organization types, the contract emphasizes a critical support role that sustains the operational efficiency of government IT systems. The project was posted on June 12, 2026, showcasing a commitment to ongoing IT maintenance and incident management in a high-security government environment.

General Info

Incident resolution and Tier 2/3 support ensuring IT system reliability for USCIS in Camp Springs.

Agency

Department Of Homeland Security → USCIS Contracting Office(erbur)

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Camp Springs, MD, 20588, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedJun 12

subcontract

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Homeland Security → USCIS Contracting Office(erbur)

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Resolution of incident tickets through troubleshooting, root cause analysis, and coordination with development teams to maintain system availability.

Similar Contracts

Agency-Wide AppArmor RenewalThe contract involves renewing an enterprise-wide AppArmor Safety Recurring License designed to support an emergency notification system application for the entire agency. This renewal ensures continuous access to the necessary software tools that facilitate critical emergency communications across multiple agency locations. The solicitation is identified under NASA with the forecast posted on April 1, 2027, and it is categorized under the NAICS code 541519, indicating a focus on specialized computer-related services. The requirement is intended to cover the full agency in a multi-location deployment, emphasizing the comprehensive scope and importance of maintaining operational readiness in emergency situations. Points of contact are provided for both technical and small business inquiries, ensuring proper communication channels for interested parties. The exact set-aside status for small businesses is yet to be determined, indicating potential opportunities depending on further determinations. The contract will be managed by NASA's ITPO office, reflecting a coordinated agency effort to maintain and upgrade critical emergency notification capabilities.

Innovative Technology Partnerships Office

POSTED

DEADLINE

Construction Management Software & Collaboration ServicesThis contract involves providing access to and ongoing support for Tennessee Department of Transportation's designated plans collaboration software, which is used for project coordination, document sharing, and communication among stakeholders. The service is essential for facilitating efficient construction management processes and ensuring seamless collaboration across various projects within TDOT. The contract is a subcontract under the NAICS code 541519, relating to other computer related services, and is specifically designated to serve the Sequatchie area. The solicitation was posted and the response deadline was set for June 26, 2026. The agreement enables TDOT to leverage specialized software solutions to enhance operational workflows and improve coordination in construction management activities.

POSTED

DEADLINE

Call 015 CN261057The contract titled "Call 015 CN261057" is a solicitation issued by the Tennessee Department of Transportation (TDOT) with a deadline for response on June 26, 2026. It focuses on providing a suite that combines Bid Tab Analysis and Competitor Insights, designed to search historical pricing data across items and locations. This tool aims to enable users to compare bids effectively, giving a competitive edge by analyzing past pricing trends and competitor information. The contract is categorized under a solicitation type and is intended for use within Tennessee, specifically in Hawkins. While no specific NAICS code, set-aside type, or detailed office address is provided, the solicitation is associated with SLED (state, local, education) organizations. The main purpose is to assist contracting and bidding processes by leveraging historical pricing data to optimize competitive strategies in procurement.

POSTED

DEADLINE

Electronic Invoicing & Financial Systems Integration (WAWF)This contract involves the management of electronic invoicing through the Wide Area WorkFlow (WAWF) system, focusing on the submission of invoices, coordination of receiving reports, and tracking of payments. It is a subcontract issued by the Department of the Navy, aimed at integrating financial systems to enhance the efficiency and accuracy of invoice processing. The work is to be performed at Pearl Harbor, under the NAICS code 541519, which pertains to other computer-related services. The solicitation was posted on June 16, 2026, with a response deadline of June 18, 2026, indicating a short window for proposal submissions. Details such as specific office addresses or point of contact information are not provided, but the contract is accessible through a government procurement portal. The focus on electronic invoicing and financial system integration suggests an emphasis on streamlining procurement and payment processes within the naval organization.

Department of the Navy

POSTED

about 23 hours ago

DEADLINE

Procurement of 74 x iPhone 17eThe U.S. Consulate General in Frankfurt is seeking a firm fixed price offer for the procurement of 74 iPhone 17e devices, each including charging cables and power adaptors compatible with the German (European) schuko plug standard. These phones must be registered with Apple Business Manager (ABM) prior to delivery. The vendor is responsible for the full delivery process, including customs clearance, and the products must be delivered to the Consulate's premises in Frankfurt, Germany within 30 days of contract award. Pricing must be inclusive of delivery costs and applicable VAT, with a 19% VAT required for suppliers within Germany and the respective national VAT rate for those within the EU but outside Germany. The term of delivery is Delivered Duty Paid (DDP), covering all shipping and clearance responsibilities. Interested suppliers must submit their offers to GSO Procurement via email by 16:00 hours Central European Time on June 30, 2026, referencing solicitation number PR16029277. This procurement process is conducted without any set-aside designation and is classified under the NAICS code 541519.

US Consulate Frankfurt

POSTED

about 24 hours ago

DEADLINE