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Incident Resolution and Tier 2/3 Help Desk Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract focuses on delivering incident resolution and Tier 2/3 help desk support services aimed at maintaining system availability through effective troubleshooting, root cause analysis, and collaboration with development teams. The work is intended to address incident tickets promptly, ensuring continuity and reliability of IT operations. It is classified under NAICS code 541519, which pertains to other computer-related services. The contract is a subcontract posted by the USCIS Contracting Office, part of the Department of Homeland Security. The services will be performed in Camp Springs, with no specific state or city details beyond the listed location. Although there is no information about set-asides or organization types, the contract emphasizes a critical support role that sustains the operational efficiency of government IT systems. The project was posted on June 12, 2026, showcasing a commitment to ongoing IT maintenance and incident management in a high-security government environment.

General Info

Incident resolution and Tier 2/3 support ensuring IT system reliability for USCIS in Camp Springs.

Agency

Department Of Homeland Security → USCIS Contracting Office(erbur)View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Camp Springs, MD, 20588, USA

Set-Aside

NONE

Documents

This scope was carved out of FY26-0092.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Justification for Exception to Fair Opportunity (JEFO), Outcome-based Delivery and Development, Security, Operations Services III (ODOS III) Extension

AI Contract Breakdown

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Timeline

PostedJun 12

subcontract

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Homeland Security → USCIS Contracting Office(erbur)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Resolution of incident tickets through troubleshooting, root cause analysis, and coordination with development teams to maintain system availability.

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