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IT Help Desk and Tier 2 Technical Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks a subcontractor to provide Tier 2 technical support for DSS Vista users, focusing on troubleshooting complex system issues, resolving service tickets, delivering user training, and managing escalations through federal service desk platforms. This role requires deep familiarity with the DSS Vista environment and the ability to handle technical inquiries beyond basic help desk functions, ensuring seamless operations for Department of Veterans Affairs personnel. The support must align with federal standards and utilize approved tools to maintain service quality and compliance. This subcontract is issued under the 247-NETWORK Contract Office 7 (36C247) and falls under the NAICS code 541512 for computer systems design services. It was posted on August 1, 2026, and the place of performance and agency office location are not specified, suggesting the work may be performed remotely or across multiple VA facilities. The subcontractor is expected to deliver responsive, reliable, and secure technical assistance to end users without direct oversight from the contracting office, and all services must adhere to the federal government’s IT support protocols and datahandling requirements.

General Info

Provide Tier 2 DSS Vista technical support, resolve tickets, train users, and comply with federal IT standards remotely.

Agency

Department Of Veterans Affairs → 247-NETWORK Contract Office 7 (36C247)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

GA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedAug 1

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 247-NETWORK Contract Office 7 (36C247)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 247-NETWORK Contract Office 7 (36C247)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 2 technical support for DSS Vista users, including troubleshooting, ticket resolution, user training, and escalation management using federal service desk tools.

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