This Government Contract opportunity from Government of Canada was posted on July 9, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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IT Service Desk and Incident Management Support

Closed

International

Submission Closed08/10/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541512

New

SLED

Managed Services – College and Career Advising

Solicitation # 781-6-CB-20

The Texas Higher Education Coordinating Board (THECB) is seeking a long-term technology partner to provide comprehensive Managed Services for its College and Career Advising technology portfolio. This engagement encompasses both Design, Development, and Implementation (DDI) and Support and Maintenance Services (SMS) to ensure the operation, modernization, and security of a portfolio including ApplyTexas, My Texas Future, ADVi, Direct Admissions, and various Salesforce and Azure-hosted applications. The selected vendor will be responsible for application operations, engineering execution, and proactive modernization using Agile delivery methodologies and DevOps automation. The contract is set to commence upon execution and terminate on August 31, 2027, with options for four one-year renewals and a possible twelve-month extension for service transition. Award selection is based on a weighted evaluation of the technical proposal (35%), pricing (25%), organizational qualifications (20%), key personnel (10%), and proposal clarity (10%). Respondents must propose all-inclusive fixed-fee pricing based on a sprint cycle, excluding costs for customer-funded technologies like Azure, Salesforce, and Snowflake. Strict compliance requirements include TX-RAMP and SOC 2 Type II certification, adherence to FERPA and Texas Cybersecurity Framework Standards, and a mandate that all personnel be physically located within the United States. Additionally, vendors must maintain significant insurance coverages, including 5 million dollars in Cyber Liability and 3 million dollars in Technology Errors and Omissions insurance. Proposals must be submitted electronically via the THECB Vendor Client Gateway by October 22, 2026.

Texas Higher Education Coordinating Board

POSTED

DEADLINE

Data 360 Operational SupportThis subcontract opportunity focuses on providing day-to-day maintenance and operational support for prime contractors managing data management projects for Covered California. The primary objective is to ensure the enterprise Data 360 environment remains fully maintained and operational, requiring a partner with specialized expertise in Master Data Management systems. The project falls under NAICS code 541512 and is associated with the state of California. Interested parties should note that the response deadline is December 1, 2026, with the solicitation having been posted on October 31, 2026.

POSTED

DEADLINE

RFP 2026-07 Salesforce, Data 360, and MuleSoft Services

Solicitation # 2026-07

Covered California is seeking a contractor under solicitation 2026-07 to provide day-to-day maintenance and operational support for its enterprise environments, specifically Salesforce, Data 360, and MuleSoft. The scope includes supporting Salesforce Sales, Service, and Marketing clouds, with Sales and Service functionality integrated into a single instance. The selected contractor will work in partnership with internal Salesforce and MuleSoft development teams and will share joint responsibility for system updates. This procurement is governed by Covered California's Procurement and Contracting Manual pursuant to Government Code Section 100505. The estimated contract value is 4,500,000.00 dollars, with a projected period of performance running from February 1, 2027, through January 31, 2030. Proposals must be submitted by the deadline of December 1, 2026, via the official Covered California solicitations portal. General inquiries regarding the RFP should be directed to the agency via email at [email hidden].

POSTED

DEADLINE

AI Systems Integration ConsultantThis subcontract opportunity is for an AI Systems Integration Consultant to support prime contractors on projects for the Teacher Retirement System of Texas. The selected consultant will be responsible for the technical integration of testing platforms, specifically connecting them with AI agents through the use of APIs, logs, and transcripts. Key technical requirements include configuring role-based access control and establishing document upload functionality from SharePoint to ensure a secure and efficient workflow. The scope of work involves setting up environments capable of supporting multiple simultaneous agent projects to deliver a fully configured, production-ready testing environment. Interested parties should note that the response deadline is November 16, 2026, and the project falls under NAICS code 541512.

Teacher Retirement System of Texas

POSTED

DEADLINE

Artificial Intelligence Agent Testing and Evaluation Platform

Solicitation # TRS000683

The Teacher Retirement System of Texas (TRS) has issued Request for Proposal TRS000683 to procure an enterprise-grade Artificial Intelligence Agent Testing and Evaluation Platform. The selected contractor will provide a SaaS-based solution designed to support the systematic testing, evaluation, and continuous improvement of AI-driven agents, including conversational chatbots, virtual assistants, and agentic AI. The platform must support various architectures such as multi-agent, tool-calling, and human-in-the-loop workflows, with a focus on detecting hallucinations, policy inconsistencies, and response errors. Key deliverables include the platform subscription, initial configuration, system integrations with sources like SharePoint, and comprehensive training and support services. The procurement process is managed through the PAVES portal, with an amended response deadline of November 16, 2026. TRS will award the contract based on the best overall value, considering qualifications, experience, pricing, and acceptance of contract terms. The contract is governed by TRS General Terms and Conditions and requires compliance with Texas state laws, including cybersecurity training under the Texas Government Code and HIPAA compliance via a Business Associate Agreement. Payment is processed through PAVES within thirty days of receipt of an undisputed invoice. The contract is subject to the availability of state funds and requires the contractor to maintain records for seven years following expiration.

Teacher Retirement System of Texas

POSTED

DEADLINE

IBM Z/OS Mainframe Technical Support ServicesThe IBM Z/OS Mainframe Technical Support Services subcontract focuses on providing specialized technical support, software-level troubleshooting, and system optimization for zSeries environments. These services are intended for prime contractors managing state government mainframe projects under the Das500000 Office Of Information Technlgy Socc04, with a primary goal of ensuring system stability and the technical resolution of Z/OS software issues. Eligible providers must hold an MBE certification and possess one of several active state contracts, specifically RSC024735, RSC021317, RSC021135, 0A1375, or STS033. The opportunity falls under NAICS code 541512, with a response deadline set for November 6, 2026.

Das500000 Office Of Information Technlgy Socc04

POSTED

DEADLINE

IBM Z/OS Mainframe Technical Support ServicesThis subcontract opportunity is for IBM Z/OS Mainframe Technical Support Services to support prime contractors on projects for the State of Ohio Department of Administrative Services. The selected provider will be responsible for delivering specialized technical troubleshooting, software-level configuration, and stability support to ensure the effective operation of the IBM Z/OS environment. The role requires deep expertise in IBM Z/OS mainframe architecture and administration to resolve complex software-related system issues. Interested parties should note that the response deadline is November 6, 2026, and the services fall under NAICS code 541512.

Das500000 Office Of Information Technlgy Socc03, Das500000 Office Of Information Technlgy Socc04

POSTED

DEADLINE

Asset Management System (AMS) SpecialistThis subcontract opportunity for an Asset Management System Specialist focuses on evaluating inventory tracking technology for prime contractors working on Baltimore City Community College projects. The selected specialist will assess current systems, define functional requirements, and evaluate various Asset Management System options to ensure seamless integration with existing college infrastructure. Key areas of analysis include reporting capabilities, audit trails, and user security protocols. The primary deliverable for this engagement is a comprehensive Property Control and Inventory Management System Assessment and Recommendation Report. Interested parties must note that background check approval is a mandatory requirement for performance. The solicitation was posted on October 30, 2026, with a response deadline set for December 4, 2026, under NAICS code 541512.

POSTED

DEADLINE

Digital Accessibility Auditing & TestingThis subcontract opportunity with the County of Stearns involves providing digital accessibility auditing and testing services for prime contractors. The selected provider will be responsible for evaluating websites and applications to ensure compliance with WCAG 2.1 Level AA and ADA Title II standards. This process includes performing automated scans and manual testing utilizing keyboard-only navigation and screen readers such as NVDA, JAWS, and VoiceOver. Qualified candidates must demonstrate proficiency with accessibility tools like Axe, WAVE, or SortSite. The primary deliverables for this engagement are a comprehensive Accessibility Audit Report and a Voluntary Product Accessibility Template. Interested parties should note the response deadline of November 19, 2026.

POSTED

DEADLINE

DevOps and CI/CD Pipeline EngineeringThis subcontract for DevOps and CI/CD Pipeline Engineering supports prime contractors on Florida Department of Transportation projects. The scope of work focuses on the configuration and modernization of deployment pipelines, specifically involving the management of Octopus Deploy variable substitutions and the configuration of Visual Studio and MSBuild pipelines. Additionally, the contractor is responsible for implementing Application Insights, establishing FDOT health-check endpoints, and managing ActiveBatch production batch jobs in accordance with DevSecOps best practices. The primary deliverables for this engagement include the implementation of automated CI/CD pipelines and the creation of monitoring dashboards. This project falls under NAICS code 541512 and is associated with the Florida Department of Transportation. Interested parties should note the response deadline of November 30, 2026.

Florida Department of Transportation

POSTED

DEADLINE

ProjectSuite Enterprise Edition (PSEE)

Solicitation # DOT-RFI-27-9037-SJ

The Florida Department of Transportation Office of Forecasting and Performance is seeking information from prospective vendors regarding the modernization and enhancement of the ProjectSuite Enterprise Edition PSEE under solicitation number DOT-RFI-27-9037-SJ. PSEE is a centralized enterprise application used to manage project-related information throughout the delivery life cycle, including change management, environmental compliance, design approval requests, survey work orders, and project journals. The system currently utilizes a technical environment consisting of IIS on Windows Server with .NET Framework 4.x, Oracle databases, and deployment via Octopus Deploy, while producing approximately 190 Word-format reports. This request is for informational purposes only and does not constitute a binding contract or an offer. The information gathered will be used to develop the scope and solicitation documents for future procurements, and respondents remain eligible for any subsequent contracts. Interested vendors must submit a completed capabilities questionnaire and documentation regarding technology and security standards compliance in PDF format. Submissions must be emailed to Sherill Johnson by 5:00 PM EST on November 30, 2026, adhering to strict subject line and attachment naming conventions.

Florida Department of Transportation

POSTED

DEADLINE

Office Automation Installation and ConfigurationThis subcontract for Office Automation Installation and Configuration involves the physical installation and technical configuration of Lexmark MS823dn printers for prime contractors working on City of Philadelphia Office Automation Program projects. The scope of work includes setting up hardware at designated locations and configuring systems to meet the specific standards outlined in the Office Automation Form to deliver fully installed and networked printing systems. The project is associated with the Pennsylvania Prisons agency and will be performed in Philadelphia. Interested parties should note that the response deadline is November 16, 2026, and the work falls under NAICS code 541512.

Prisons

POSTED

1 day ago

DEADLINE

in 16 days

AI Contract Overview

The contract seeks a subcontractor to provide Tier 1–2 help desk support, including incident triage, ticketing, and resolution tracking with strict adherence to service level agreements. The scope encompasses service request management and the escalation of complex technical issues to appropriate teams, ensuring timely and effective resolution across a broad range of IT services. Work must align with established protocols for incident response and customer service standards to maintain operational continuity and user satisfaction. The contract is issued by the Canada Mortgage and Housing Corporation under the Government of Canada and is categorized under NAICS code 541512 for computer systems design and related services. Performance is required across Europe and Canada, indicating a geographically distributed support environment. The solicitation was posted on July 9, 2026, with a response deadline of August 10, 2026, at 14:00 UTC. This is a subcontract opportunity, and no specific set-aside provisions have been designated. Interested parties must submit proposals through the Canada Buys portal using the provided link.

General Info

Tier 1–2 help desk support required across Canada and Europe for Canada Mortgage and Housing Corporation, response due August 10, 2026.

Agency

Government of Canada → Canada Mortgage and Housing Corporation

NAICS

541512 - Computer Systems Design Services

Place of Performance

*Europe *Canada, CAN

Set-Aside

NONE

Documents

This scope was carved out of RFx004255.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP - CCH TAGETIK FUNCTIONAL SUPPORT SERVICES

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedJul 9

subcontract

Response DeadlineAug 10

Deadline has passed

Submission Closed

08/10/2026, 02:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Canada Mortgage and Housing Corporation

ContactsNo contacts available

OfficeN/A

Organization / AgencyGovernment of Canada → Canada Mortgage and Housing Corporation

Office AddressN/A

ContactsNo contact information available

Full Description

Provide Tier 1–2 help desk support, incident triage, ticketing, and resolution tracking aligned with SLAs. Includes service request management and escalation of complex issues.

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