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National Ombudsman Resource Center

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The Administration for Community Living (ACL), part of the Department of Health and Human Services, intends to award a cooperative agreement to operate the National Long-Term Care Ombudsman Resource Center (NORC). This center's mission is to support the 53 State Long-Term Care Ombudsman Programs and their statewide networks by providing technical assistance, training, and resources aimed at enhancing their skills, knowledge, and management capabilities. Through this initiative, ACL aims to strengthen the capacity of State Ombudsman programs, enabling them to more effectively advocate for the rights and well-being of residents in long-term care facilities. The contract is intended to bolster the expertise and effectiveness of state ombudsmen by equipping them with the necessary tools and guidance. This will lead to improved oversight and advocacy for individuals residing in long-term care settings. The announcement was posted on September 5, 2025, and the point of contact for further information is Kari Benson, reachable via email at contactelderjustice@acl.hhs.gov or by phone at 202-401-4634. The opportunity reflects ACL’s continued commitment to enhancing elder justice through improved advocacy and support services at the state level.

General Info

ACL awards cooperative agreement to operate NORC, supporting state ombudsman programs with training and resources.

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Administration For Community Living
Contacts1 person available
OfficeUSA

Full Description

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ACL plans to compete a new cooperative agreement for one (1) award to operate the National Long-Term Care Ombudsman Resource Center (NORC). The purpose of NORC is to provide support, technical assistance, and training to the 53 State Long-Term Care Ombudsman Programs and their statewide networks to enhance the skills, knowledge, and management capacity of the State Ombudsman programs. As a result of this grant, ACL expects state Ombudsman will improve their skills and ability to effectively advocate for residents in long-term care facilities. 

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