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System Sustainment & Tier 2/3 Help Desk Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing ongoing support and maintenance services for a claims platform, focusing on system sustainment, bug fixes, performance tuning, and advanced technical assistance. The work includes Tier 2 and Tier 3 help desk support, emphasizing resolving more complex technical issues that may arise during operations and the transition phase. The contract is structured as a subcontract and pertains to the NAICS code 541511, which relates to custom computer programming services. The contract is issued by the Department of Health and Human Services through its Office of Acquisition and Grants Management, with the work location designated by the ZIP code 21217. Although the solicitation number and specific set-aside details are not provided, the contract was posted on May 1, 2026. The focus on system sustainment suggests a continuous engagement to ensure the claims platform remains operational, efficient, and responsive to advanced support needs throughout the contract period.

General Info

Ongoing Tier 2/3 support for claims platform, including bug fixes, performance tuning, and sustainment.

Agency

Department Of Health And Human Services → Ofc Of Acquisition And Grants ManagementView Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

MD, 21217, USA

Set-Aside

NONE

Documents

This scope was carved out of 260604.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Modern Claim Adjudication Development Services (MCADS)

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Timeline

PostedMay 1

subcontract

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Ofc Of Acquisition And Grants Management

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → Ofc Of Acquisition And Grants Management

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide ongoing system maintenance, bug fixes, performance tuning, and advanced technical support for the claims platform during operations and transition.

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