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This Government Contract opportunity from Department Of Veterans Affairs was posted on May 6, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support & Account Management Services

Closed
Federal

Contract Overview

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This contract focuses on providing Tier 2 and higher-level technical support for the Department of Veterans Affairs staff who use the Covidence platform. The support services include a commitment to respond to issues in under three hours, ensuring timely resolution of technical challenges. In addition to technical assistance, the contract requires dedicated account management to provide personalized service and maintain consistent communication with VA users. The contract is categorized under subcontracting for technical support services, specifically within the NAICS code 541519, which covers other computer-related services. It was posted on May 6, 2026, with a response deadline of May 11, 2026. The Department of Veterans Affairs, through its Pcac (36C776) agency office, is the contracting authority, although the specific location of performance and contact details are not provided. The overall aim is to enhance the operational efficiency and support experience for VA personnel interacting with the Covidence platform.

General Info

Technical support contract providing Tier 2+ assistance and account management for VA Covidence users.

Agency

Department Of Veterans Affairs → Pcac (36C776)

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

OH

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Pcac (36C776)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → Pcac (36C776)
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 2+ technical support with <3-hour response time and dedicated account management for VA staff using the Covidence platform.