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Technical Support and Help Desk for Forensic Tools

Active

Federal

Response Deadline08/12/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract provides for Tier 2 and Tier 3 technical support services specifically for Cellebrite software and hardware used by HSI field offices, focusing on troubleshooting, remote assistance, and the management of technical escalations. Support is expected to ensure uninterrupted forensic operations, with personnel qualified to handle complex issues that cannot be resolved at lower tiers, maintaining the integrity and efficiency of digital evidence collection and analysis. The scope emphasizes responsiveness and expertise in a law enforcement context, requiring adherence to strict procedural and security standards. This subcontract, classified under NAICS code 541512 for computer systems design services, is issued by the Department of Homeland Security under the Investigations And Operations Support Dallas office. The solicitation was posted on July 29, 2026, with responses due by August 12, 2026, and the place of performance is designated as 23168. While no specific set-aside type or point of contact is listed, the contract is intended to support critical investigative functions and demands a high level of technical proficiency, availability, and coordination with federal field personnel operating under time-sensitive and high-stakes conditions.

General Info

Tier 2 and Tier 3 technical support for Cellebrite tools in HSI field offices, ensuring forensic operational continuity.

Agency

Department Of Homeland Security → Investigations And Operations Support DallasView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

23168, VA, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 29

subcontract

Response DeadlineAug 12

Submission deadline

Response Deadline

08/12/2026, 06:00:00 PM UTCin 7 days

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Investigations And Operations Support Dallas

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Homeland Security → Investigations And Operations Support Dallas

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Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 2/Tier 3 technical support for Cellebrite software and hardware, including troubleshooting, remote assistance, and escalation management for HSI field offices.

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