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Technical Support and Help Desk Services

Active

State & Local

Response Deadline08/05/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks a subcontractor to provide Tier 1 and Tier 2 technical support services for users of the Learning Management System across Texas state agencies, focusing on issue resolution, account management, and system troubleshooting. This support is critical to ensuring uninterrupted access and functionality for users statewide, with emphasis on timely responses and effective problem resolution. The work is expected to be performed remotely or as needed to serve agencies throughout Texas. The opportunity was posted on July 15, 2026, with a response deadline of August 5, 2026, and is classified under NAICS code 541512 for computer systems design and related services. The contracting agency is the Comptroller of Public Accounts in Texas, and the contract type is a subcontract, meaning the award will be made to a vendor supporting a prime contractor or existing agreement. No set-aside provisions or specific location requirements are indicated, and performance will be statewide without designated physical office locations.

General Info

Subcontractor to provide remote Tier 1 and Tier 2 LMS support statewide for Texas agencies.

Agency

Texas → Comptroller of Public Accounts

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

TX, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 15

subcontract

Response DeadlineAug 5

Submission deadline

Response Deadline

08/05/2026, 08:00:00 PM UTCin 7 days

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Organization & Contact Information

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AgencyTexas → Comptroller of Public Accounts

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Comptroller of Public Accounts

Office AddressN/A

ContactsNo contact information available

Full Description

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Deliver Tier 1 and Tier 2 technical support for LMS users across Texas state agencies, including troubleshooting and account management.

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