Technical Support & System Uptime Monitoring

The contract requires 24/7 technical support and continuous monitoring for a case management system with a strict mandate to maintain 99.9 percent uptime. This includes proactive troubleshooting, managing user access credentials, and rapid incident response to minimize service disruptions. The vendor must ensure seamless system performance around the clock, addressing any technical issues promptly to uphold operational integrity for critical case management functions. The solicitation is posted as a subcontract under NAICS code 541512 and is being issued by the County of Riverside in California. Proposals must be submitted by August 3, 2026, and the opportunity is accessible through the PublicPurchase platform. While no set-aside status or point of contact details are provided, the place of performance is tied to the agency’s operational jurisdiction in California. All support activities are expected to align with the county’s requirements for reliability, security, and system availability without interruption.