This Government Contract opportunity from Florida was posted on May 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technical Support Help Desk Operations

Closed

State & Local

Submission Closed06/01/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561410

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Centro

POSTED

1 day ago

DEADLINE

in 29 days

AI Contract Overview

This contract involves operating a Tier 1 and Tier 2 help desk providing round-the-clock support specifically for Rev-Trac software-related issues. The responsibilities include handling support requests by performing initial triage, troubleshooting problems, escalating complex issues as needed, and logging tickets. The support service must adhere to Service Level Agreement (SLA) requirements to ensure timely response and resolution of customer inquiries. The subcontract is issued by the Florida Department of Revenue under NAICS code 561410, which pertains to business support services. The solicitation was posted on May 8, 2026, with a response deadline set for June 1, 2026. While no specific location for performance is indicated, the nature of support suggests a focus on remote or virtual help desk operations. The contract aims to enhance the efficiency and effectiveness of Rev-Trac support through structured, SLA-driven help desk management.

General Info

Provide 24/7 Tier 1 and Tier 2 help desk support for Rev-Trac with SLA compliance.

Agency

Florida → Department of Revenue

NAICS

561410 - Document Preparation ServicesView NAICS

Place of Performance

FL, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PhaseClosed

PostedMay 8

subcontract

Response DeadlineJun 1

Deadline has passed

Submission Closed

06/01/2026, 03:00:00 PM UTC

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Organization & Contact Information

AgencyFlorida → Department of Revenue

ContactsNo contacts available

OfficeN/A

Organization / Agency

Florida → Department of Revenue

Office AddressN/A

ContactsNo contact information available

Full Description

Operate a Tier 1/Tier 2 help desk for 24x7 handling of Rev-Trac support requests, including triage, troubleshooting, escalation, and ticket logging with SLA-driven response times.

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