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Tier 2/3 Help Desk and Technical Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing advanced technical support specifically for IV&V tools and internal systems utilized by NASA Goddard Space Flight Center. The services encompass troubleshooting and escalation management to resolve complex technical issues, as well as creating and maintaining documentation to ensure clear guidance and operational continuity. Additionally, the contract includes user training to enhance proficiency and effective use of these systems. Classified under the NAICS code 541512, the work is subcontracted and is designated to take place in Fairmont, with a focus on delivering Tier 2 and Tier 3 help desk and technical support. The contract aims to ensure robust and responsive technical assistance to support NASA's mission-critical verification and validation processes. By addressing advanced support requirements, it helps maintain operational efficiency and reliability of internal technology tools. This effort not only resolves immediate technical problems but also fosters user competency and systematic knowledge sharing through training and documentation, thereby supporting sustained functional excellence within the agency's technology infrastructure.

General Info

Provide advanced IV&V technical support, troubleshooting, documentation, and user training for NASA systems.

Agency

National Aeronautics And Space Administration → NASA Goddard Space Flight CenterView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Fairmont, WV, 26554, USA

Set-Aside

NONE

Documents

This scope was carved out of 80GSFC26F0014.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

SYSTEMS AND SOFTWARE ENGINEERING TOOLS 2 (SET 2) BRIDGE CONTRACT

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Timeline

PostedJun 4

subcontract

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Organization & Contact Information

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AgencyNational Aeronautics And Space Administration → NASA Goddard Space Flight Center

ContactsNo contacts available

OfficeN/A

Organization / Agency

National Aeronautics And Space Administration → NASA Goddard Space Flight Center

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide advanced technical support for IV&V tools and internal systems, including troubleshooting, escalation handling, documentation, and user training.

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