Voice of the Customer (VOC) Expansion to support the expansion and advancement to Phase II of VOC contract. Phase II will expand the VOC platform to cover all customer touchpoints (digital and non-di...

The contract involves the expansion and advancement of the Voice of the Customer (VOC) program into its Phase II, which aims to broaden the VOC platform’s scope to encompass all customer interactions across both digital and non-digital channels. This phase is designed to enhance the ability to capture and analyze customer feedback comprehensively, thereby improving overall service delivery and responsiveness. The project is being managed by the Department of Housing and Urban Development’s Office of the Chief Financial Officer and is designated as a total small business set-aside under SBA regulations. Scheduled as a forecast with a posted date of May 25, 2026, the contract falls under the NAICS code 541611, which relates to administrative management and general management consulting services. The key contact for this opportunity is Jazmine A Stewart, who can be reached via the provided HUD email address. The initiative reflects a strategic effort to upgrade data collection tools and methods, ensuring a more robust understanding of customer experiences to support better decision-making and policy implementation within the agency.