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Voice of the Customer (VOC) Expansion to support the expansion and advancement to Phase II of VOC contract. Phase II will expand the VOC platform to cover all customer touchpoints (digital and non-di...

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The Department of Housing and Urban Development, specifically the Office of the Chief Financial Officer, is seeking a contractor for the Voice of the Customer expansion project. This initiative focuses on the advancement to Phase II of the VOC contract, which aims to broaden the platform's capabilities to encompass all customer touchpoints, including both digital and non-digital channels. This opportunity is categorized as a forecast and is designated as a total small business set-aside under FAR 19.5. The project falls under NAICS code 541611 for professional services. Jazmine A. Stewart serves as the primary point of contact for this requirement.

General Info

VOC Phase II expands customer feedback across all channels, enhancing service, managed by HUD CFO.

Agency

Department of Housing and Urban Development → Office of Chief Financial Officer

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

USA

Set-Aside

SBA

Documents

0

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Organization & Contact Information

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AgencyDepartment of Housing and Urban Development → Office of Chief Financial Officer

Contacts1 person available

OfficeN/A

Organization / AgencyDepartment of Housing and Urban Development → Office of Chief Financial Officer

Office AddressN/A

Contacts

Jazmine A StewartPoint of Contact

contact@example.gov

Full Description

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Voice of the Customer (VOC) Expansion to support the expansion and advancement to Phase II of VOC contract. Phase II will expand the VOC platform to cover all customer touchpoints (digital and non-digital)

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