MAGELLAN SOLUTIONS USA INC.

MAGELLAN SOLUTIONS USA INC. specializes in providing mission-critical telephone answering and switchboard services for federal agencies, delivering secure, reliable, and scalable call center operations tailored to high-volume government environments. Their technical expertise includes 24/7 live operator support, call routing infrastructure management, patient intake coordination, and ombudsman hotline operations, all compliant with federal telecommunications and data handling standards. The company differentiates itself through its deep understanding of federal workflow requirements, particularly in sensitive veteran and financial services contexts, ensuring seamless integration with existing agency communication systems and adherence to strict operational protocols. The contractor maintains a strong, sustained relationship with the Department of Veterans Affairs, consistently supporting switchboard operations at major VA medical centers including Houston, Salem, and Bronx facilities, as well as on-site operator services for extended-duration contracts. They also serve the Department of the Treasury, specifically providing call center support for the Office of the Comptroller of the Currency’s ombudsman functions, demonstrating proficiency in handling confidential financial inquiries and regulatory communications. These engagements reflect a pattern of repeat, long-term partnerships built on reliability and compliance. MAGELLAN’s primary industry focus is in NAICS 561421—Telephone Answering Services—where they deliver human-mediated call handling solutions for government entities requiring precision, empathy, and regulatory adherence. Their vertical specialization lies in public sector healthcare and financial services, where call volume spikes and sensitive information demands highly trained personnel and secure, auditable processes. As a Service-Disabled Veteran-Owned Business headquartered in Melbourne, Florida, MAGELLAN SOLUTIONS USA INC. leverages its veteran-led structure to align closely with the mission-driven culture of its federal clients. The company operates as a small business under the 2L entity structure, positioning itself as a trusted, certified provider within the federal services marketplace.