24/7 Crisis Hotline and Text Support Services

The contract seeks to establish 24/7 phone and text-based crisis intervention services for individuals facing domestic abuse, with a focus on immediate safety planning, thorough risk assessment, and timely referrals to appropriate resources. Providers must be equipped to deliver compassionate, trauma-informed support around the clock, ensuring accessibility and responsiveness to those in acute distress. The service must be culturally competent, inclusive, and capable of handling high volumes of calls and texts with confidentiality and efficiency. The solicitation is classified as a subcontract under NAICS code 621490, which encompasses other ambulatory health care services, and is managed by the Wisconsin Human Services agency. Responses are due by June 27, 2026, with the opportunity posted on May 4, 2026. While specific performance location details are not provided, the service is expected to serve the broader Wisconsin population, with no geographic restrictions indicated. The contract emphasizes operational reliability, staff training in domestic violence intervention, and the ability to integrate with existing community support networks to ensure seamless client care.