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24/7 Remote Technical Support and Help Desk

Active

Federal

Response Deadline08/14/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks a subcontractor to deliver continuous 24/7 remote technical support for imaging systems, addressing hardware errors, software malfunctions, and providing operational guidance to end users. Support must include detailed event logging for all incidents and proactive coordination with on-site field technicians to ensure timely resolution of complex issues. The scope emphasizes real-time troubleshooting, system stability, and seamless communication between remote support teams and personnel in the field to minimize downtime and maintain uninterrupted service. This subcontract is issued under the NAICS code 541512 for computer systems design services by the Department of Veterans Affairs through its 262-NETWORK Contract Office 22 (36C262). The solicitation was posted on July 30, 2026, and responses are due by August 14, 2026, at 7:00 PM. There is no set-aside designation specified, and the place of performance and point of contact details are not provided, indicating that support may be delivered remotely from any location with the capability to meet the required service hours and technical standards.

General Info

Provide 24/7 remote technical support for imaging systems with event logging and field technician coordination.

Agency

Department Of Veterans Affairs → 262-NETWORK Contract Office 22 (36C262)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

AZ

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedJul 30

subcontract

Response DeadlineAug 14

Submission deadline

Response Deadline

08/14/2026, 07:00:00 PM UTCin 14 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 262-NETWORK Contract Office 22 (36C262)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 262-NETWORK Contract Office 22 (36C262)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide 24/7 remote technical support for troubleshooting imaging system errors, software issues, and operational guidance, with event logging and coordination with field technicians.

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