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24/7 Technical Support and Help Desk Services

Active

Federal

Response Deadline08/04/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract is for 24/7 technical support and help desk services, requiring continuous monitoring and rapid response to system alerts, connectivity failures, and emergency incidents under strict service level agreements with defined response and resolution times and formal escalation protocols. The work must be performed at a location in Jefferson, Arkansas, with performance expected to meet stringent operational standards for system reliability and incident management. The solicitation was posted on July 28, 2026, with a response deadline of August 4, 2026, and is classified as a subcontract under NAICS code 541512 for computer systems design services. The awarding agency is the FDA Office of Acquisition and Grant Services under the Department of Health and Human Services, with no set-aside designation specified. The contract does not include a designated point of contact, and all submissions must be made through the official SAM.gov portal.

General Info

24/7 technical support in Jefferson, Arkansas for FDA under strict SLAs, NAICS 541512, SAM.gov submissions only.

Agency

Department Of Health And Human Services → FDA Office Of Acq Grant SvcsView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Jefferson, AR, 72079, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedJul 28

subcontract

Response DeadlineAug 4

Submission deadline

Response Deadline

08/04/2026, 06:00:00 PM UTCin 6 days

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → FDA Office Of Acq Grant Svcs

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → FDA Office Of Acq Grant Svcs

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide round-the-clock technical support for system alerts, connectivity issues, and emergency response with SLA-backed response times and escalation protocols.

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