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Technical Support and Help Desk Services

Active

State & Local

Response Deadline08/11/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract seeks providers to deliver Tier 1–2 technical support for a monitoring system used by Texas Department of Criminal Justice personnel, focusing on resolving user-reported issues related to connectivity, sensor malfunctions, and software errors. Support services must be responsive and capable of addressing day-to-day operational challenges faced by end users in maintaining system reliability. The work is classified as a subcontract under NAICS code 541512, indicating it falls within computer systems design and related services. The solicitation was posted on July 28, 2026, with a response deadline of August 11, 2026, and is available through the Texas SmartBuy portal for qualified vendors to submit proposals. The place of performance is within Texas, though specific location details are not provided, and the contract is open to vendors without a specific set-aside designation.

General Info

Tier 1–2 technical support for Texas DOC monitoring system due August 11, 2026, via Texas SmartBuy.

Agency

Texas Department of Criminal Justice

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

TX, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 28

subcontract

Response DeadlineAug 11

Submission deadline

Response Deadline

08/11/2026, 09:00:00 PM UTCin 13 days

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Organization & Contact Information

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AgencyTexas Department of Criminal Justice

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas Department of Criminal Justice

Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1–2 technical support for monitoring system users, including troubleshooting connectivity, sensor failures, and software issues.

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