24x7x365 Monitoring and Support Services

The contract provides for continuous 24x7x365 technical support, incident response, and system monitoring specifically tailored to maintain the integrity and availability of the backup environment. Service delivery includes rigorous verification of Recovery Time Objective and Recovery Point Objective compliance, ensuring that all performance benchmarks are met and sustained under an enforceable Service Level Agreement. The provider is expected to proactively detect, respond to, and resolve incidents affecting backup systems with minimal disruption to critical operations. This subcontract is issued under the NAICS code 541519 for other computer-related services and is managed by the Atlanta Regional Commission in Georgia. The solicitation was posted on July 15, 2026, with a deadline for responses set for August 14, 2026. While no specific point of contact or place of performance details are provided, the nature of the work implies that support must be delivered remotely or on-site as needed to ensure uninterrupted monitoring and rapid resolution of any system anomalies impacting data protection capabilities.