Technical Support & Help Desk Services for Aviation Software

The contract seeks to provide Tier 1–2 technical support specifically for NASA pilots and operations staff who rely on ForeFlight MFB and JMCS aviation software platforms. Support services must address user issues ranging from basic navigation and data retrieval to more complex system integrations and software malfunctions, ensuring uninterrupted mission readiness and operational efficiency. The work is performance-based and requires skilled personnel familiar with aviation-grade applications, real-time data systems, and the unique demands of NASA’s flight operations environment. All support must be delivered in alignment with NASA’s high-reliability standards and security protocols. The contract is classified as a subcontract under NAICS code 541519, with performance located at Edwards, California, ZIP code 93523. Proposals are due by July 31, 2026, at 9:00 PM Eastern Time, with the solicitation posted on July 29, 2026. The contracting activity is managed by the NASA Shared Services Center under the National Aeronautics and Space Administration, indicating this effort is critical to sustaining NASA’s flight test and operational capabilities. No set-aside designation is specified, and the point of contact details are not provided in the public posting.