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This Solicitation opportunity from Illinois was posted on March 31, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

26-001 UTILITY BILLING (UB) / CUSTOMER INFORMATION SYSTEM (CIS) SOFTWARE AND IMPLEMENTATION SERVICES

Closed
26-001State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210
New
SLED
DOT E-ZPASS BACK-OFFICE SYSTEM
Solicitation # DoIT #2026-041
Solicitation DoIT #2026-041 is a request for proposals issued by the New Hampshire Department of Transportation Bureau of Turnpikes to acquire a modern E-ZPass Back Office System (BOS) and associated operational services. The procurement seeks a scalable SaaS and IaaS solution to manage electronic tolling operations, including transponder management, financial reconciliation, and the administration of unpaid receivables. The scope extends to the operation of customer service centers, walk-in centers, and the implementation of a redesigned website with AI integration. The project is governed by the P-37 State of New Hampshire General Provisions and requires strict adherence to NIST cybersecurity frameworks, including Zero Trust Architecture and PII protection standards. The selection process is based on a weighted scoring system where the highest scoring vendor is chosen. Evaluation factors include system design and functionality, operational services, team qualifications, delivery and transition plans, and price. Proposals are due by January 15, 2027, and must include a technical volume and a separate price proposal. The contract requires the vendor to manage complex interfaces with the NH FIRST financial system and the DMV for registration holds, while maintaining reciprocity agreements with other states like Maine and Massachusetts for toll violation enforcement. Performance is measured through rigorous quality standards for customer interactions and manual image review accuracy, with the requirement for both implementation and annual operations performance bonds.
Department Of Transportation

POSTED

1 day ago

DEADLINE

in 4 months

General Info

Agency

Illinois → Finance | FSDView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

IL, USA

Set-Aside

NONE

Documents

(3)

City of Naperville RFP 26-001 UB/CIS Software and Implementation Services

PDFrfp

RFP 26-001 Utility Billing / Customer Information System Software and Implementation Services

PDFrfp

RFP Proposal Form for Utility Billing Software Implementation 26-001

PDFrfp

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyIllinois → Finance | FSD
Contacts2 people available
OfficeNaperville, IL, 60540, USA
Organization / Agency
Illinois → Finance | FSD
View Agency Profile
Office AddressNaperville, IL, 60540, USA
Contacts
Donovan KayProject Manager
Zachary MartinezProcurement Officer

Interested Companies (46)

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SDI Presence
Chicago, IL
DivIHN Integration
Hoffman Estates, IL
Univerus
Vancouver, WA

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Full Description

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The City of Naperville, a home rule municipality offering water, wastewater, and electric utility services as well as refuse collection and recycling services provided by a third-party, invites the submittal of responses to this Request for Proposal (RFP) from qualified firms interested in providing Utility Billing (UB) / Customer Information System (CIS) Software and Implementation Services .

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