26-0127 - Voice over Internet Protocol (VoIP) Telephony Services

The Canadian Radio-Television and Telecommunications Commission (CRTC) requires the procurement of Voice over Internet Protocol (VoIP) telephony services to support its Teletypewriter (TTY) and Facsimile (FAX) to email solution, along with Direct Inward Dialing (DID) numbers, with full operational capability mandated by August 5, 2026, following the cessation of current services on May 4, 2026. The contract is structured as a fixed-term 12-month agreement beginning on the award date, with four optional 12-month extensions available, potentially extending performance through five years. All contractors must maintain a valid Designated Organization Screening (DOS) at the Protected B level, issued by the Contract Security Program of Public Services and Procurement Canada, and all personnel requiring access to protected information, assets, or work sites must possess a valid Reliability Status. The performance location is the National Capital Region (NCR), Canada, with no physical delivery requirements as this is a service-based acquisition. Security compliance is a non-negotiable condition of award, with no alternative standards accepted. While the solicitation outlines the necessity for reliable service continuity, it does not specify technical protocols, performance metrics, pricing, evaluation factors, or detailed inspection criteria. The contracting officer is Lyna Champagne, reachable via email, and submissions must be directed to that address by the deadline of April 24, 2026, using unspecified electronic formats. No organizational conflict of interest provisions, packaging requirements, invoicing methods, accounting codes, or key personnel designations are included, and the contract type is inferred but not formally declared.