This Solicitation opportunity from Texas was posted on December 5, 2023. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
3-1-1 Software System
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The City of Georgetown, Texas, is seeking proposals through a competitive process to acquire a cloud-based customer relationship management (CRM) software system and related implementation services to support its upcoming 3-1-1 program. The procurement process is structured to allow multiple awards, potentially covering different segments of the requested services. Interested vendors are required to submit sealed electronic proposals via the City’s E-bid system by January 22, 2024, at 2:00 PM, with the public opening immediately following submission. A pre-proposal conference will be held virtually on December 20, 2023, via Microsoft Teams, providing an optional forum for questions, which will be addressed in an addendum. The process emphasizes compliance with all relevant licensing, legal, and regulatory requirements, and the City’s designated point of contact is Nicole Abrego, who can be reached by email or phone for inquiries related to the bidding system. The solicitation includes supplementary documentation such as agendas, questions and answers from prior meetings, and editable appendices, ensuring transparency and clarity for prospective bidders. The contract aims to enhance the City’s customer service capabilities by implementing a modern, scalable CRM solution tailored to manage citizen interactions efficiently. The comprehensive overview of related procurement documents indicates a broad scope of municipal projects, from infrastructure and bridge rehabilitation to technology upgrades and service contracts, underscoring the City’s ongoing commitment to infrastructure development and service modernization. The entire process is designed to facilitate fair competition, adherence to procurement policies, and selection of qualified vendors capable of delivering a robust, compliant software solution aligned with the City’s operational needs.
General Info
Agency
Place of Performance
TX, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
Preproposal meeting agenda Questions/Answers from meeting List of Attendees Appendix A & B in editable format
The City of Georgetown is accepting sealed proposals to provide a cloud-based software system and implementation services to support the management of customer relationships for the City’s future 3-1-1 program. City may consider multiple awards for some or all of the requested services. The successful Offeror (Consultant) must meet all requirements of this RFP, maintain proper licensing, and comply with all federal, state, and local laws and mandates relative to the services specified in this RFP.
Sealed proposals may be electronically submitted through the City E-bid system accessible via City’s web site at https://gtowntx.ionwave.net/Login.aspx on or before January 22, 2024 at 2:00 PM and immediately thereafter publicly opened and read aloud. Questions regarding use of the E-bid System may be directed by email to: contact@example.gov PUBLIC CLOSING will be held by Microsoft Teams. This is accessible using the link and call in information provided below:
Microsoft Teams meeting Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: 265 030 286 212 Passcode: 8hU9Yj Or call in (audio only) +1 (555) 000-0000,,635478892# United States, Austin Phone Conference ID: 635 478 892#
PRE-PROPOSAL CONFERENCE A virtual Pre-Proposal Conference will be conducted through Microsoft Teams beginning at 10AM central time on December 20, 2023. This meeting is not mandatory. Any questions and answers addressed during the conference meeting will be issued in an addendum and all known parties will be notified.
Microsoft Teams meeting Join on your computer, mobile app or room device Click here to join the meeting Meeting ID: 265 030 286 212 Passcode: 8hU9Yj Or call in (audio only) +1 (555) 000-0000,,635478892# United States, Austin Phone Conference ID: 635 478 892#
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