This Solicitation opportunity from Florida was posted on July 8, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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311 Contact Center Answering Services

Closed

252753MNState & Local

Submission Closed08/05/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

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W6QK Acc-Ri

POSTED

6 days ago

DEADLINE

in 9 days

AI Contract Overview

Sarasota County is seeking proposals for the 311 Contact Center Answering Services to enhance its community communication capabilities. The primary goal is to implement a solution that reduces hold times for residents during peak hours, thereby improving customer experience and efficiency. Additionally, the contract aims to establish a system for effectively directing callers during after-hours periods, ensuring continuous and reliable communication support for community members. The solicitation, posted on July 8, 2025, with a deadline for responses on August 5, 2025, is open to vendors under the NAICS code 561421, which pertains to call center and customer support services. The contract is valued between $500,000 and $2,000,000, reflecting its scope and importance. Interested parties can contact Melissa Neel via email or phone for further details, and additional information about the project is available through the county’s procurement portal.

General Info

Agency

Florida → Communications

NAICS

561421 - Telephone Answering Services View NAICS

Place of Performance

FL, USA

Set-Aside

NONE

Documents

(2)

252753MN_311_CONTACT_CENTER_ANSWERING_SERVICE.pdf

PDF

311_Contact_Center_Answering_Services.pdf

PDF

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Timeline

PhaseClosed

PostedJul 8

Solicitation

Response DeadlineAug 5

Deadline has passed

Submission Closed

08/05/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyFlorida → Communications

Contacts1 person available

OfficeN/A

Organization / Agency

Florida → Communications

Office AddressN/A

Contacts

Melissa Neel

contact@example.gov

+1 (555) 000-0000

Full Description

Sarasota County is requesting information regarding a solution that will reduce hold times for community members during peak hours of operation and also direct callers during afterhours .