This Sources Sought opportunity from Department Of Defense was posted on June 16, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Information Resource Center (IRC) Support Services at Rock Island Arsenal

Closed

W519TC-26-R-IRCSFederal

Submission Closed06/30/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

New

Federal

24/7 Telephone Operator and Telecommunications Support

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255-NETWORK Contract Office 15 (36C255)

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Telephone Operator Support Services l KCVA | Base plus four (4) option years

Solicitation # 36C25526Q0654

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24-Hour Answering Service

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Help Desk and User Support Services

Ofc Of Acquisition And Grants Management

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AI Contract Overview

This sources sought notice seeks capability statements from firms capable of providing Information Resource Center (IRC) Support Services at the Combat Capabilities Development Command Chemical Biological Center – Rock Island. The contract, to be awarded as a firm fixed price arrangement under NAICS Code 561421, will support the management of technical inquiries related to Department of Defense logistics and chemical, biological, radiological, nuclear, and explosive (CBRNE) systems. Respondents must demonstrate experience operating a multi-tiered help desk with strict response time targets, including resolving Tier One inquiries within one business day and coordinating complex Tier Two inquiries with Subject Matter Experts. The requirement demands personnel with direct experience using DoD logistics systems such as WebFLIS, LOGSA, and JACKS, familiarity with National Stock Numbers and shelf-life management, and proven capability to handle sensitive information in compliance with NIST SP 800-171 and DFARS 252.204-7012. All submitted personnel must hold active SECRET security clearances and the offering company must maintain an active SECRET facility clearance. Compliance with CMMC Level 2 requirements is mandatory for any entity handling Controlled Unclassified Information. The proposed contract includes a base year from September 25, 2026, through September 24, 2027, with four additional one-year option periods extending through September 24, 2031. Performance is restricted to government facilities at Rock Island, Illinois, with remote work permitted only under exceptional, case-by-case government approval. Submissions must include company profile details such as UEI, CAGE Code, business size under NAICS 561421, and any relevant GWAC or IDIQ contracts. The response deadline for capability statements is June 30, 2026, at 10:00 a.m. CDT. Proposals must also confirm adherence to all applicable security protocols outlined in the DD254, FAR 52.204-2, and FAR 52.204-9, including personal identity verification and physical and cyber security requirements. Contractor personnel must have a minimum of three years’ verifiable experience with DoD chemical-biological systems, including knowledge of Part Numbers, NSNs, and model numbers. The government will use the information provided solely to shape future solicitation requirements and will not pay for submissions or commit to an award based on this notice.

General Info

DoD seeks firms for IRC support services with SECRET clearance by June 30, 2026.

Agency

Department Of Defense → W6QK Acc-RiView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

Rock Island, IL, 61299, USA

Set-Aside

NONE

Documents

(1)

PWS Information Resource Center Support CPE CBRND

PDF•performance-work-statement

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJun 16

Sources Sought

Response DeadlineJun 30

Deadline has passed

Submission Closed

06/30/2026, 03:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → W6QK Acc-Ri

Contacts2 people available

OfficeROCK ISLAND, IL, 61299-0000, USA

Organization / Agency

Department Of Defense → W6QK Acc-Ri

View Agency Profile

Office AddressROCK ISLAND, IL, 61299-0000, USA

Contacts

Sydney Johnson

contact@example.gov

Kathy Ward

contact@example.gov

Full Description

This is a Sources Sought Notice and NOT a solicitation announcement. The purpose of this notice is to gain knowledge of potential qualified sources to perform Information Resource Center (IRC) Support Services in support of Combat Capabilities Development Command (DEVCOM) Chemical Biological Center – Rock Island (CBC-RI).

This requirement is to provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform inquiry management services as defined in the attached Performance Work Statement (PWS).

The U.S. Army Contracting Command-Rock Island Arsenal (ACC-RIA) is seeking sources only. ACC-RIA intends to consider all capability statements when developing its finalized acquisition strategy and resulting solicitation(s).

Please submit all capability statements as outlined by 10:00 A.M. CDT on 30 June 2026 by email to sydney.e.johnson18.civ@army.mil and kathleen.m.ward20.civ@army.mil. This is for information only which may be used for planning purposes and should not be construed as a Request for Quote or as an obligation on the part of the Government. The Government does not intend to award a contract on the basis of this request or otherwise pay for the information requested. ACC-RI will only utilize the information you provide in developing its acquisition approach for future requirements.

Please provide a capability statement to include information about your ability to perform this requirement, making sure to address the following areas:

1. Corporate Experience (Multi-Tier Support)
Briefly describe your firm's relevant past performance in operating a multi-tiered (Tier 1 and Tier 2) technical help desk or information center. Highlight experience managing strict response times and coordinating with Subject Matter Experts (SMEs) to resolve complex inquiries.

2. DoD Logistics & CBRN Domain Expertise
Describe your firm’s capability to provide personnel with experience in Department of Defense (DoD) logistics systems and equipment. Specifically, indicate any relevant experience your team has utilizing systems such as WebFLIS, LOGSA, or JACKS, as well as familiarity with National Stock Numbers (NSNs), shelf-life management, and CBRN equipment.

3. Mandatory Security & Compliance Requirements
Please confirm your firm’s ability to meet the following mandatory requirements:

An active SECRET Facility Clearance (FCL).
The ability to provide personnel possessing active SECRET security clearances.
The ability to safeguard Controlled Unclassified Information (CUI) in accordance with NIST SP 800-171.

4. Company Profile & Contract Vehicles

Company Name, UEI, CAGE Code, and Point of Contact.
Business Size and Socioeconomic Status under NAICS Code [Insert NAICS].
List any existing Government-wide Acquisition Contracts (GWACs) or IDIQs your company holds that are relevant to this scope (e.g., GSA MAS, OASIS+).