This Solicitation opportunity from Arizona was posted on August 13, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24-Hour Answering Service

Closed

PKS-RFP-27-0440State & Local

Submission Closed09/10/2026, 09:00:51 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

New

Federal

Q999--GCH Technologies - Vanity Short Codes Annual Lease

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The Department of Veterans Affairs, VISN 05, Veterans Crisis Line requires the exclusive leasing, management, and maintenance of two mission-critical SMS vanity short codes, 838255 (VETALK) and 98801 (988, press 1). These assets are essential for providing 24/7/365 crisis text messaging services and ensuring compliance with the Joshua Omvig Veterans Suicide Prevention Act and the No Veterans Crisis Line Call Should Go Unanswered Act. Due to GCH Technologies Inc. holding exclusive carrier-level ownership of these specific codes, the government has issued an intent to sole source this requirement under FAR 5.2, as replacing the codes would cause unacceptable risks to public safety and disrupt critical routing infrastructure. The contract will be awarded as a firm fixed price agreement based on the lowest price technically acceptable (LPTA) method, with pricing justified against an Independent Cost Estimate and previous Contract No. 36C24525P0022. The period of performance consists of one base year running from December 22, 2026, through December 21, 2027, with four additional option years, not to exceed a total of five years. This procurement is managed by the Network Contract Office 5 under solicitation number 36C24527Q0022, with a response deadline of October 22, 2026.

245-NETWORK Contract Office 5 (36C245)

POSTED

DEADLINE

Outage Dispatching Services

Solicitation # 49369

The City of Hudson, Ohio, through its Public Works Department, is soliciting bids for Outage Dispatching Services to support electric utility operations. The scope of work includes call intake, outage reporting, dispatch coordination, customer communication, and automated notifications. Key technical requirements involve integration with GIS, SCADA, AMI, Billing, and Work Order Management systems, as well as the maintenance of TTY/TTD capabilities for accessibility. The contractor will be responsible for logging all emergency and non-urgent calls and providing detailed analytics on outage durations, frequency, and crew arrival times. This is a unit price contract with a primary performance period of three years, running from January 1, 2027, to December 31, 2029, with an option for a three-year extension based on performance and pricing. The contract will be awarded to the lowest and best responsive bidder, provided the price does not exceed 10 percent above the estimated cost. Awardees must provide a bid guaranty, a performance bond, a maintenance bond, and two specific insurance policies. Invoices must be submitted to the Public Works Department within the first ten days of the month following service, with payment issued within 30 days of receipt.

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DEADLINE

CA18282 - Provision of 111-2 Service

Solicitation # 9b02a656-c157-410b-ae85-747eea963799

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider to deliver the call handling component of the NHS 111 Mental Health Crisis Response Service, known as 111 Option 2. This service provides a 24/7 dedicated response for individuals of all ages experiencing a mental health crisis. The selected provider will be solely responsible for access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The successful provider must operate within a matrix management model, collaborating with various urgent and emergency care pathways, community teams, and voluntary sector partners to ensure a seamless service. This opportunity is run under the Provider Selection Regime regulations. Interested parties must register and apply via the MultiQuote portal using reference CA18282 before the response deadline of November 2, 2026.

Avon and Wiltshire Mental Health Partnership NHS trust

POSTED

DEADLINE

RFP for Fire Communications and Dispatch Services

Solicitation # 26-22

Northumberland County is soliciting proposals for Fire Communications and Dispatch Services to support seven participating fire departments. The contract involves a comprehensive service model including call intake, processing, dispatch procedures, radio and paging operations, and incident support. The selected provider must manage the technical infrastructure, including Computer-Aided Dispatch (CAD) and records management systems, while adhering to strict service level standards for call answer and dispatch times. The agreement is intended for an initial five-year term with two optional five-year extensions, with an anticipated execution date of December 1, 2026. Proponents must submit their proposals by October 22, 2026, via an electronic portal, providing separate technical and pricing submissions. The evaluation process consists of four stages, including a mandatory review of submission requirements and a presentation stage; award is based on a final total score of 100 points, with a minimum threshold of 60 points required in the presentation stage to proceed. Key requirements include compliance with the Municipal Freedom of Information and Protection of Privacy Act, data residency within Canada, and specific insurance coverages: 5 million dollars for Commercial General Liability, 2 million dollars for Automobile Liability, and 2 million dollars for Professional Liability. Successful bidders must also provide a valid WSIB clearance certificate and demonstrate robust cybersecurity measures, such as MFA and SOC 2 or ISO 27001 certifications.

Northumberland County

POSTED

DEADLINE

Crisis Call Center Staffing and OperationsThe Crisis Call Center Staffing and Operations subcontract provides continuous 24/7/365 crisis support via telephone, text, and web-chat for Region Ten Community Services Board projects. The scope of work includes performing suicide risk assessments, level-of-care evaluations, and the execution of Marcus Alert protocols using DBHDS-designated call center software. To ensure operational quality, the provider must employ licensed clinical staff for oversight and maintain strict compliance with 988, SAMHSA, and DBHDS guidelines. This contract focuses on delivering uninterrupted crisis communication services under NAICS code 561421, with a response deadline of October 16, 2026.

Region Ten Community Service Board

POSTED

DEADLINE

City of Beaumont - Request for Quotes - 911 Emergency and Fire Dispatch Services

Solicitation # AB-2026-06265

The City of Beaumont is seeking a qualified and experienced supplier to provide Fire Dispatch and Primary Public Safety Answering Service (PSAP) under solicitation AB-2026-06265. The selected provider must be capable of supporting the city's emergency response requirements, ensuring full integration with the Alberta First Responders Radio Communication System (AFRRCS) and strict adherence to the NFPA 1225 Standard for Emergency Services Communications. Interested parties must submit their responses by the deadline of October 14, 2026. The procurement process is being managed by the City of Beaumont, with Michael Lam serving as the primary point of contact for the solicitation. Performance of these critical emergency services will take place within Beaumont, Alberta.

POSTED

DEADLINE

Emergency Medical Dispatch (EMD) & Fire Dispatch ServicesThis subcontract for Emergency Medical Dispatch and Fire Dispatch Services supports the City of Barstow and the Barstow Fire Protection District. The selected provider will deliver continuous 24/7/365 call answering, processing, and alarm handling, ensuring seamless incident management and dispatch operations. Key responsibilities include executing EMD performance based on locally approved protocols, coordinating mutual and automatic aid, and providing critical fireground and tactical support through the use of CAD systems and radio communications infrastructure. The opportunity is categorized under NAICS code 561421 and is managed by the City of Barstow in California. Interested parties must submit their responses by the deadline of October 9, 2026. This contract is designed for prime contractors to ensure the reliable delivery of emergency communication services and operational support for public safety projects within the region.

POSTED

DEADLINE

FIRE AND EMERGENCY MEDICAL DISPATCH SERVICES

Solicitation # RFP-2026-0003

POSTED

DEADLINE

POSTED

DEADLINE

Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.

Ofc Of Acquisition And Grants Management

POSTED

DEADLINE

FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

Federal Acquisition Service

POSTED

DEADLINE

Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.

Health Resources And Services Administration

POSTED

2 months ago

DEADLINE

N/A

AI Contract Overview

The City of Phoenix Parks and Recreation Department is soliciting offers under RFP PKS-RFP-27-0440 for a professional 24/7 bilingual inbound call center service. The selected vendor will handle calls regarding public safety, observations, and general concerns in City parks, utilizing City-provided scripts and FAQs. Key deliverables include the implementation of a secure, mobile-accessible online portal for real-time data access, the provision of searchable call logs in Excel or CSV format, and the delivery of quarterly and annual trend analysis reports. The contractor must also provide year-round technical support and maintain records for 24 months. The procurement process emphasizes strict compliance with federal and local regulations, including FTA federal certifications, Buy America requirements, and the City's Disadvantaged Business Enterprise (DBE) and Small Business Participation Plan. Award decisions will be based on a points-based scoring method to identify the most advantageous offer. Administrative requirements include a default payment term of net 45 days, though prompt payment discounts and a Single Use Account program are available. Contractors must adhere to non-discrimination policies, maintain a positive safety record, and grant the City audit rights for five years following contract completion. All offers must be submitted electronically through the City's procurement portal.

General Info

Phoenix seeks a 24/7 bilingual call center for parks with reporting and compliance.

Agency

Arizona → Parks and Recreation

NAICS

561421 - Telephone Answering Services

Place of Performance

AZ, USA

Set-Aside

NONE

Documents

Addendum to Solicitation - Extension of Offer Due Date

1 page · amendment

High

FTA Federal Certifications March 2025

10 pages · certifications

High

PKS-RFP-27-0440 24-Hour Answering Service RFP

rfp

High

PTD Disadvantaged Business Enterprise Small Business Participation Plan Annual

small-business-participation-plan

High

PTD Disadvantaged Business Enterprise Small Business Participation Plan Initial Plan

small-business-participation-plan

High

Supplemental Terms and Conditions to All Airport Agreements (Rev. 7-11-24)

12 pages · contract-document

High

Acceptance of Offer Form 2025 - City of Phoenix Contract

1 page · contract-document

Low

Certification of Full/Final Payment to DBE Firms

certification

Low

City of Phoenix Request for Substitution/Exemption Form

request-for-substitution

Low

Sensitive Security Information Acknowledgement Form - City of Phoenix Aviation Department

1 page · acknowledgement-form

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

2 updates

PhaseClosed

PostedAug 13

Solicitation

Deadline changedAug 13

Response deadline changed from Sep 23, 2026 to Sep 10, 2026.

Deadline changedAug 13

Response deadline changed from Sep 10, 2026 to Oct 2, 2026.

Response DeadlineSep 10

Deadline has passed

Submission Closed

09/10/2026, 09:00:51 PM UTC

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Organization & Contact Information

AgencyArizona → Parks and Recreation

Contacts1 person available

OfficePHOENIX, AZ, 85003, USA

Organization / AgencyArizona → Parks and Recreation

Office AddressPHOENIX, AZ, 85003, USA

Contacts

Veronica CabreraContract Specialist II

contact@example.gov

+1 (555) 000-0000

Full Description

The City of Phoenix invites sealed offers for Description for a Contract Term commencing on or about Contract Start Date , in accordance with the specifications and provisions contained herein or the "Effective Date" which is upon award by City Council, conditioned upon signature and recording by the City Clerk's department, as required by the Phoenix City Code, whichever is later. This solicitation is available through the City's Procurement Portal. For technical support issues related to the OpenGov e-Procurement Portal, Offeror may use the support bubble on the bottom right, or email procurement-support@opengov.com for any assistance. For other issues related to this solicitation please contact the procurement officer listed under Contact Information. Notwithstanding the foregoing, this Agreement will terminate upon the earliest occurrence: by reaching the end of the term including any extensions exercised, or termination pursuant to the provisions of this Agreement.