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Help Desk and User Support Services

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.

General Info

Agency

Department Of Health And Human Services → Ofc Of Acquisition And Grants Management

NAICS

561421 - Telephone Answering Services

Place of Performance

Baltimore, MD, USA

Set-Aside

NONE

Documents

This scope was carved out of 261614.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Medicare Part D Coverage Gap Discount Program (CGDP)

AI Contract Breakdown

Uniform Contract Format

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedAug 7

subcontract

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Ofc Of Acquisition And Grants Management

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Health And Human Services → Ofc Of Acquisition And Grants Management

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide technical support, user account management, and troubleshooting for MPP users through a 24/7 help desk.

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