Fraud and Program Non-Compliance Hotline Services

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for Fraud and Program Non-Compliance Hotline Services to operate telephone and online reporting systems for suspected fraud, program non-compliance, harassment, theft, and workplace violence. The selected provider must provide a toll-free telephone number and a website for report submissions, with telephone intake available in English, Armenian, Russian, Spanish, and Vietnamese. A critical component of the requirement is a secure online administrative portal for authorized HACLA personnel to manage cases, assign investigators, and export data. The provider is also responsible for implementation support, including configuration, testing, and user training, while ensuring all staff with access to reports undergo appropriate background checks. Award selection is based on Best Value, evaluating price alongside qualitative factors such as qualifications, proposed staffing, work plan, intake model, platform capabilities, and transcription functionality. The contract includes strict compliance requirements, including adherence to Executive Order 11246, the Americans with Disability Act, and OSHA regulations. Insurance requirements specify general liability or cybersecurity coverage with HACLA as an additional insured, as well as statutory workers' compensation. Payments are processed via automated deposit within 30 days of receiving monthly invoices submitted in arrears. The contract term begins on an effective date with the possibility of option extensions, and HACLA maintains the right to review and require corrections to services at no additional charge.