ODH 57672 - BOSC-SFY-27-Complaint Hotline 24/7 Answering Service Version 2

The Ohio Department of Health (ODH) is required to perform intake of complaints against healthcare facilities under its jurisdiction including nursing homes, assisted living facilities, hospitals, and home health agencies. One method of receiving complaints is via phone. Currently, ODH staff may occasionally take live calls from complainants but due to an increase in volume and the time-intensive nature of such calls, most calls are directed to voicemail necessitating a return call by staff, and causing a delay in the processing, triage, and potentially the investigation of the complaint. Further, ODH offices are only open Mon-Fri during business hours resulting in individuals being unable to submit a complaint via phone outside of those times.To provide a 24/7 answering service for individuals wishing to submit complaints against healthcare facilities under ODH jurisdiction. This will provide an enhanced level of customer service to the public while enabling ODH staff to more expeditiously process and triage complaints.
Offerors will need to review the attached RFP ODH #SRC0000042827. Each Offeror must submit a technical proposal and cost proposal as part of its total Proposal before the opening time on the Proposal due date Further, the Offeror must title the electronic files with “ODHRFP #SRC0000042827 /DOH57672 - "Proposal”. RFQ #SRC0000042827 /DOH57672 - " Cost Sheet”. If you encounter an issue or have a question regarding Ohio|Buys, please contact the Ohio Shared Services Help Desk through one of the options listed below: Email at contact@example.gov - please put "Ohio|Buys" in the subject line Phone at +1 (555) 000-0000 or +1 (555) 000-0000 Ohio|Buys Supplier Training Resources: https://procure.ohio.gov/bidders-and-suppliers/resources/Bidder+and+Supplier+Training/02_OB+training New Bidders should register and access OhioBuys prior to a bid’s due date. Registering an OhioBuys account for your organization will ensure your company has access to, is familiar with, and is readily prepared to bid within OhioBuys when the time comes. To begin this process, navigate to https://ohiobuys.ohio.gov/ and click OhioBuys Log In. If you do not currently have an OH|ID, click Create Account, otherwise enter your login credentials and click Log In. An OH|ID is a secure, single sign-on that provides users access to online services for multiple State of Ohio systems. A valid OH|ID is required for each OhioBuys user.Award will be made to the Best Valued bid that meets ODH needs. Bidders must attached a copy of the cost sheet and their company written proposal per section 7.1 of the RFQ document. NOTE: This is round 2 of this solicitation, see all previous inquiry questions for clarification.
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