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Live Complaint Hotline Operator Services

Active

State & Local

Response Deadline11/19/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Live Complaint Hotline Operator Services supports the Ohio Department of Health's Bureau of Survey and Certification. The selected provider will deliver 24/7/365 live, human-to-human telephone answering and real-time data entry for complaint hotline projects. Key responsibilities include interviewing callers and submitting complaint data directly into web-based forms, with a strict requirement that telephony systems operate without the use of AI or automation. To ensure the security and privacy of sensitive information, the contractor must maintain full compliance with HIPAA and IRS Publication 1075 standards. This opportunity falls under NAICS code 561422, with a response deadline set for November 19, 2026.

General Info

24/7 human complaint hotline services for Ohio Department of Health, HIPAA compliant.

Agency

Ohio → Bureau Of Survey And Cert

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

OH, USA

Set-Aside

NONE

Documents

This scope was carved out of SRC0000042827.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ODH 57672 - BOSC-SFY-27-Complaint Hotline 24/7 Answering Service Version 2

AI Contract Breakdown

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Timeline

PostedNov 2

subcontract

Response DeadlineNov 19

Submission deadline

Response Deadline

11/19/2026, 08:00:00 PM UTCin 17 days

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Organization & Contact Information

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AgencyOhio → Bureau Of Survey And Cert

ContactsNo contacts available

OfficeN/A

Organization / AgencyOhio → Bureau Of Survey And Cert

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs live, human-to-human telephone answering and data entry for prime contractors on Ohio Department of Health complaint hotline projects. Answers incoming calls 24/7/365, interviews individuals, and enters complaint data in real-time into web-based forms. Requires telephony systems without AI/automation. Must be HIPAA and IRS Publication 1075 compliant. Delivers live call handling and real-time complaint submissions.

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