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EV Network Customer Support Services

Active

International

Response Deadline12/01/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The EV Network Customer Support Services subcontract involves providing customer-facing call management and technical support for prime contractors working on British Columbia Hydro and Power Authority EV network projects. The selected provider will be responsible for managing customer inquiries and resolving issues through CRM and ticketing systems to maintain high customer experience standards and ensure a seamless user journey. This engagement focuses on the delivery of ongoing annual customer support services within Canada. Interested parties must note that the response deadline for this opportunity is December 1, 2026.

General Info

Customer support and technical call management for BC Hydro EV network projects.

Agency

Province of British Columbia → British Columbia Hydro and Power Authority

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

CAN

Set-Aside

NONE

Documents

This scope was carved out of RFP 24430.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

BC Hydro EV Charging Network Charger Management System

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 27

subcontract

Response DeadlineDec 1

Submission deadline

Response Deadline

12/01/2026, 06:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyProvince of British Columbia → British Columbia Hydro and Power Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyProvince of British Columbia → British Columbia Hydro and Power Authority

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs customer-facing call management and technical support for prime contractors on BC Hydro EV network projects. Manages customer inquiries and issue resolution via CRM and ticketing systems to ensure a seamless user journey. Adheres to industry-leading customer experience standards. Delivers ongoing annual customer support services.

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