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Banking Customer Service Support Services

Active

State & Local

Response Deadline12/08/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Banking Customer Service Support Services provides specialized customer service capabilities for prime contractors working on State University of New York Stony Brook banking projects. The scope of work includes managing university-specific banking inquiries, troubleshooting account issues, and maintaining service protocols through the use of secure communication portals and CRM software. The primary objective is to deliver ongoing support and enhance service capability metrics. Compliance is a critical component of the contract, requiring strict adherence to New York State Banking Laws and the completion of GLBA privacy training. Interested parties should note that the response deadline is December 8, 2026, and the project falls under NAICS code 561422.

General Info

Banking customer service subcontract for SUNY Stony Brook; deadline December 8, 2026.

Agency

State University of New York

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 26/27-006MC.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

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Banking Services

AI Contract Breakdown

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Timeline

PostedOct 20

subcontract

Response DeadlineDec 8

Submission deadline

Response Deadline

12/08/2026, 08:00:00 PM UTCin about 2 months

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Organization & Contact Information

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AgencyState University of New York

ContactsNo contacts available

OfficeN/A

Organization / AgencyState University of New York

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides specialized customer service capabilities for prime contractors on SUNY Stony Brook banking projects. Manages University-specific banking inquiries, troubleshoots account issues, and maintains service protocols using CRM software and secure communication portals. Requires adherence to NYS Banking Laws and GLBA privacy training. Delivers ongoing customer service support and improved service capability metrics.

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