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Benefits Advocacy and Member Support Services

Active

State & Local

Response Deadline11/02/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Benefits Advocacy and Member Support Services subcontract involves providing direct-to-employee support and claims advocacy for prime contractors managing City of Santa Fe employee benefits projects. The selected provider will operate a dedicated employee call center to handle benefits inquiries and offer multilingual support via email and text to resolve disputes with insurance carriers. To successfully execute this contract, the provider must maintain a robust call center infrastructure, including IVR and CRM systems, while ensuring full HIPAA compliance. The primary deliverables include the delivery of ongoing member support services and the successful resolution of claims advocacy cases.

General Info

Provider offers HIPAA-compliant call center support and claims advocacy for Santa Fe employees.

Agency

Texas → City of Santa Fe

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-008.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Employee Benefits Brokerage and Consulting Services

AI Contract Breakdown

Uniform Contract Format

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Timeline

PostedOct 8

subcontract

Response DeadlineNov 2

Submission deadline

Response Deadline

11/02/2026, 08:00:00 PM UTCin 22 days

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Organization & Contact Information

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AgencyTexas → City of Santa Fe

ContactsNo contacts available

OfficeN/A

Organization / AgencyTexas → City of Santa Fe

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides direct-to-employee support and claims advocacy for prime contractors on City of Santa Fe employee benefits projects. Operates an employee call center for benefits inquiries and provides multilingual email and text-based claims advocacy to resolve carrier disputes. Requires HIPAA compliance and call center infrastructure (IVR, CRM). Delivers ongoing member support services and resolved claims advocacy cases.

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