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Outage Dispatching and Customer Communication Services

Active

State & Local

Response Deadline10/28/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Ohio → City of Hudson

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

OH, USA

Set-Aside

NONE

Documents

This scope was carved out of 49369.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Outage Dispatching Services

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Timeline

PostedOct 4

subcontract

Response DeadlineOct 28

Submission deadline

Response Deadline

10/28/2026, 02:00:00 PM UTCin 23 days

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Organization & Contact Information

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AgencyOhio → City of Hudson

ContactsNo contacts available

OfficeN/A

Organization / AgencyOhio → City of Hudson

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs call intake and dispatch coordination for prime contractors on City of Hudson, Ohio Public Works Department electric operations projects. Receives and documents outage reports, coordinates deployment of field crews, and manages automated customer notifications and status updates. Requires call center infrastructure, telephony, and dispatching software. Delivers continuous dispatching and communication services over a 3-year term.

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