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RFP-758-2700000097-1 | Contact Center as a Service RFP

Active

RFP-758-2700000097-1State & Local

Response Deadline01/08/2027, 08:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Kentucky → Frankfort, KY

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Other, KY, USA

Set-Aside

NONE

Documents

Attachment B - Cost Proposal Form RFP 2700000097

specifications

High

Attachment C - Annual Affidavit and Other Affidavits - RFP 758 2700000097

3 pages · affidavit

High

Attachment E - Personal Information Protection (RFP 758 27000000097)

2 pages · specifications

High

Attachment F - Mandatory Requirements Checklist RFP 758 2700000097

specifications

High

Attachment G - Functionality Matrix RFP 758 2700000097

specifications

High

Attachment H - Contact Center and Service Deliverables (RFP 758 27000000097)

sow

High

Attachment I - Service Level Agreement RFP 758 27000000097

sow

High

Attachment J - Business Associate Agreement RFP 758 27000000097

supporting-document

High

Attachment K - CHFS Standard Terms and Conditions RFP 758 27000000097

specifications

High

Attachment L - Current Contact Center Operations Overview

sow

High

RFB-69-27 Woodsbend YDC HVAC Upgrades

rfb

High

RFP 758 27000000097 - Contact Center as a Service (CCaaS)

113 pages · rfp

High

RFP 758 2700000097 - Contact Center as a Service

4 pages · rfp

High

Attachment D - Vendors Question Form - RFP 758 2700000097

q-and-a

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseSolicitation

PostedOct 1

Solicitation

Response DeadlineJan 8

Submission deadline

Response Deadline

01/08/2027, 08:30:00 PM UTCin 3 months

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Organization & Contact Information

AgencyKentucky → Frankfort, KY

Contacts3 people available

OfficeOther, KY, USA

Organization / AgencyKentucky → Frankfort, KY

Office AddressOther, KY, USA

Contacts

Lana Durbin

contact@example.gov

+1 (555) 000-0000

Frankfort

+1 (555) 000-0000

Finance Ofc of Procurement Svc

+1 (555) 000-0000

Full Description

Contact Center as a Service RFP

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